Shubro Chakraborty
Silchar
Summary
Looking for challenging position in Service Industry where my creative natural qualities will add value toward organization growth with reputed that will effectively utilize singular talents gained in career.
Experienced and results oriented store manager with ten years of managerial experience in retail environments. Motivated professional with strengths in supervising employee relations, inventory organization and visual merchandising. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Store Manager
Baazar Kolkata
Agartala
04.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
STORE MANAGER
V-MART RETAIL PVT. LTD.
08.2019 - 11.2021
- Hired, trained and developed employees for various positions throughout the store
- Deliver excellent service to ensure high levels of customer satisfaction
- Create business strategies in store to attract new customers, expand store traffic and enhance profitability
- Monitor inventory levels and follow proper inventory management
- Prepare detailed reports on buying trends, customer requirements, and profits
- Respond to customer complaints and concerns in a professional manner
- Undertake store administration duties such as managing store budgets and updating store MIS records
- Maintain the store ambiance and visual merchandising standard as per SOP.
DEPARTMENT MANAGER
RELIANCE TRENDS
07.2014 - 07.2021
- Supervised and trained the team in sales, merchandising, and inventory control
- Implemented and maintained visual merchandising standard in store
- Implemented showroom administration policies and standard operating procedures to improve operations and functions of the department
- Conducted sales and inventory management
- Inspired and encouraged employees to ensure a high level of morale
- Assisted customers and troubleshooted customer service issues when necessary
- Maintained and updated store documents and registers like trade license, shop and establishment license, labor license, etc.
Education
Hotel Management
Subhas Bose Institute Of Hotel Management.
Kolkata, India05.2008
Bachelor of arts -
Assam University
01.2005
Higher Secondary -
SEBA
01.2002
Skills
- Client focus and value realization
- The ability to motivate team
- The ability to work with different cultures at work place
- Accountability and responsibility
- Ability to handle large number of clients
- Excellent organizational, interpersonal communication, leadership, time management and decision-making skills
- Proficient in Microsoft office (Word, Excel and Power point)
Languages
English
Hindi
Bengali
Timeline
Store Manager
Baazar Kolkata
04.2022 - Current
STORE MANAGER
V-MART RETAIL PVT. LTD.
08.2019 - 11.2021
DEPARTMENT MANAGER
RELIANCE TRENDS
07.2014 - 07.2021
Hotel Management
Subhas Bose Institute Of Hotel Management.
Bachelor of arts -
Assam University
Higher Secondary -
SEBA