Shudhanshu Verma
Noida
Summary
To become an active member of a team of competent professionals, and attain an honorable position in the company, climbing up the ladder of quality work. Enhance my skills to an extent that they prove to be a stepping stone for company's growth and my success.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
CSR, Sales Manager
Mera Bima Insurance Broker Pvt Ltd
Noida
05.2024 - Current
- Resolved customer complaints by identifying issues and providing appropriate solutions.
- Documented customer interactions in the company CRM for future reference and follow-up.
- Trained new staff on customer service protocols and company policies effectively.
- Maintained up-to-date knowledge of products and services to assist customers efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Collaborated with team members to enhance service delivery and client satisfaction.
Customer Service Representative Team Lead
Sridhar Insurance Broker Pvt Ltd
01.2021 - 01.2022
- Resolved customer inquiries through phone and email communication.
Customer Service Representative
Metis Service Marketing Pvt Ltd
01.2019 - 01.2021
Customer Service Representative Manager
Rama Watch Boutique
01.2016 - 01.2019
Customer Sales Representative
Johnson Watch Pvt Ltd
01.2012 - 01.2016
Customer Sales Representative
Timex India Pvt Ltd
02.2011 - 01.2012
Customer Sales Representative
Girdano Watches Pvt Ltd
01.2010 - 01.2011
Customer Sales Representative
Casio India Pvt Ltd
01.2009 - 01.2010
Customer Sales Representative
Police Watches
07.2008 - 04.2009
Education
Senior Secondary -
Arunachal University Of Studies
Arunachal Pradesh 01.2018 - 06.2019
Matriculation - Commerce
Dhampur Public School
Uttar Pradesh 03.2006 - 06.2007
Skills
- Customer relationship management
- Team leadership
- Customer service
- CRM documentation
- Employee training
- Communication skills
- Problem solving
- Product knowledge
- Motivational
Personal Information
- Date of Birth: 10/06/90
- Nationality: Hindu
- Marital Status: Married
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Salary And References
On request or on personal meeting.
Personal Traits
Target-oriented, having caliber to learn new concepts and put them into practice, team-player, optimistic and honest, soft spoken, loves to explore the things, innovative., Created and maintained merchandise displays, ordered and restocked merchandise including one of the highest volume departments within the store., Provided quality customer service, assisted customers with their questions provided solutions., Established and maintained a highly motivated, efficient team., Generated and administered performance evaluations semi-annually to nine employees., Led the 'do it herself Workshops' at The Home Depot., Watching movies, Listening music, Playing games
Languages
Hindi
First Language
English
Beginner
A1
Timeline
CSR, Sales Manager
Mera Bima Insurance Broker Pvt Ltd
05.2024 - Current
Customer Service Representative Team Lead
Sridhar Insurance Broker Pvt Ltd
01.2021 - 01.2022
Customer Service Representative
Metis Service Marketing Pvt Ltd
01.2019 - 01.2021
Senior Secondary -
Arunachal University Of Studies
01.2018 - 06.2019
Customer Service Representative Manager
Rama Watch Boutique
01.2016 - 01.2019
Customer Sales Representative
Johnson Watch Pvt Ltd
01.2012 - 01.2016
Customer Sales Representative
Timex India Pvt Ltd
02.2011 - 01.2012
Customer Sales Representative
Girdano Watches Pvt Ltd
01.2010 - 01.2011
Customer Sales Representative
Casio India Pvt Ltd
01.2009 - 01.2010
Customer Sales Representative
Police Watches
07.2008 - 04.2009
Matriculation - Commerce
Dhampur Public School
03.2006 - 06.2007