Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Declaration
Timeline
Generic

Shuja Malik

Hyderabad

Summary

Profile:

A Reliable, Self-motivated, Beatboxer by passion, Sportsman by spirit, Honest and Conscientious Individual, who is committed to providing Quality Service for the team and company success. Have good organizational skills, demonstrates strong attention to detail and brings superior interpersonal skills. Liaise effectively with a range of individuals, applying knowledge and experience to consistently achieve high quality results. Ability to work well with others, and can work under high pressure and time limitation .

Objective : A challenging position that would provide great opportunity for me to share what I have learnt and would offer career development. To improve skills in my field and at the same time contribute to the betterment of the company.

Overview

4
4
years of professional experience
3
3
Certifications

Work History

Analyst

Goldman Sachs
08.2021 - Current

Analyst - (June 2023 - Present)

· UAT testing, change implementation, Regular interactions with product manager to carry out deferent deviation process. Driving calls with Legal, Risk and Compliance to procure approvals or suggestions to carryout deviation process. Work with Finacle counterparts to get necessary data extracted and drive any Automated remediation with the team. Handling business transition, change management request with regards to SOP scripts as well as tech upliftment, Handling Clients, and stakeholders with perspective of Data exchange; For Personal Loans, Marcus Pay, CLOC, GM Card and Apple Pay/card. Meeting with Product team to finalize the upliftment and work with Legal, risk and compliance and other stake holders like Product, Apple Partner, Finacle, Core-credit team, MasterCard, Reconciliation Team, Business Head for various approvals

Specialist - Operations Agent (Aug 2021 - May 2023)

· Onboarding customer by linking their third-party accounts to GS UK Account after various fraud checks, CDD, Enhance due diligence. Working on High-risk and high priority cases. Checking with maximum attempts and making sure there is no fraud concerns and customer doesn't have any background related to fraud aspects and Verifying customers account if there are huge transactions and maintaining highest standards of audit and compliance requirements

Quality Analyst :

· Evaluating the call records from tele-callers and giving feedbacks to the tele-callers if required. And making sure the account details and scripts are delivered perfectly Along with making sure basic fraud checks are done properly on call while onboarding process happens on call

· Maintaining the QA and MI packs entirely. Working on the reporting dashboards and analytics part for the Goldman Sachs UK Business

Account Opening Officer

HSBC
02.2020 - 08.2021

Worked as International Account Opening Officer(GSC’S) and experienced onboarding customers/Clients from various countries of Asia Pacific & UK region in, Reviewing the Application Filled from the customer/client.

· Dealing with On Boarding Clients for HSBC Asia Pacific & UK region, Client type majorly Funds, Investment manager and also customers. Process included; Client Profiling, Screening, Regulatory checks and related Compliance Due diligence for Fund and Investment manager, Sub Advisory Documents, Account setup. Communicating with On-shore team and client for necessary document sourcing and setup. Maintain highest standards of audit and compliance requirements Also assisting supporting team for downstream system setups and settlement team for trade execution. Also by establishing and maintaining effective relationship with customers/clients, business partners and identify areas of service improvements

· In Depth knowledge and understanding of KYC/AML process and documents, verifying and Validating KYC documents as per industry norms. Understanding of Client onboarding procedures. Work on all type of risk Low, medium and High- risk clients

Education

Bachelor of Computer Applications -

Presidency College
Bangalore
04.2001 -

Bachelor of Commerce - HEBA

St. Josephs Pre-university College
Chickmagalur
04.2001 -

Skills

    Information Gathering

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Certification

• DATA School provided by Goldman Sachs along with SQL, Alteryx, Tableau.

Additional Information

Started working as an account opening officer. spent about 19 months learning about bank operations, AML/KYC, and the roles of bank employees and clients. My greatest achievement to date has been joining GS, which gave me the chance to establish UK company operations in Bangalore. As a member of the Pilot batch of the UK Deposits team, I oversaw the account connection process and understood fraud aspects while onboarding consumers by completing end-to-end KYC reviews for customer profiles as well as periodic evaluations. In addition to assembling a team through consultation with onshore leadership to transfer the majority of UK Deposit activities to India. I was later given the opportunity to oversee the payments and reconciliation team by working together and establishing connections with different stakeholders in order to improve the platform and process.

Advanced in career from Specialist to Team Lead by gaining a comprehensive understanding of the operations of an Investment Bank.

Declaration

I hereby declare that the above-mentioned information is correct up to my  knowledge and I bear the responsibility for the correctness of the same

Timeline

Analyst

Goldman Sachs
08.2021 - Current

Account Opening Officer

HSBC
02.2020 - 08.2021

Bachelor of Computer Applications -

Presidency College
04.2001 -

Bachelor of Commerce - HEBA

St. Josephs Pre-university College
04.2001 -

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Shuja Malik