Shuja Tasneem

• Owned end-to-end product lifecycle for Salesforce Field Service Lightning (FSL) modules, delivering scalable solutions across EMEA, India, and North America.
• Defined and executed product strategy by collaborating with cross-functional teams to align initiatives with the company’s vision and long-term goals.
• Led high-impact global initiatives, ensuring timely delivery, KPI alignment, and measurable business outcomes.
• Championed innovation by piloting emerging technologies and building scalable, tech-driven business models to future-
proof operations.
• Designed executive-level dashboards and reports, enabling leadership to make data-driven decisions and track performance against strategic benchmarks.
• Owned product roadmap for customer scheduling automation and feedback systems-reduced manual tasks by 92% and significantly improved customer satisfaction.
• Benchmarked platform and process performance against industry standards to inform roadmap decisions and prioritize high-impact improvements.
• Conducted market research and user studies involving 1M+ homeowners and field engineers-uncovered key insights to enhance product usability and functionality.
• Supported M&A strategy through detailed market and capability assessments, identifying synergies and future-fit opportunities.
• Drove feature adoption and engagement, achieving an 89% increase in customer interaction via structured onboarding, email/SMS automation, and training programs.
• Translated customer and field feedback into user stories and technical requirements; led agile sprint planning and backlog grooming in Jira, maintained product documentation in Confluence.
• Standardized global SOPs and escalation workflows under a product governance model-ensured consistent, high-quality delivery across all regions.
• Advocated customer voice in product reviews and roadmap discussions, balancing impact and feasibility to drive strategic enhancements.

• Directed multi-district smart meter rollout programs under national schemes (UDAY/DDUGJY), overseeing end-to-end project planning, vendor coordination, and compliance with utility and government mandates.
• Led cross-functional stakeholder alignment, engaging with government bodies, financial institutions, and DISCOMs to ensure strategic clarity, subsidy alignment, and milestone-based execution.
• Resolved policy and operational roadblocks by collaborating with senior officials and regulatory stakeholders—accelerating delivery timelines and ensuring adherence to evolving energy policies.
• Designed and implemented tracking tools for cost, adoption metrics, and risk signals, driving data-informed decisions and enhancing program scalability and repeatability across regions.
• Utilized agile methodologies for project planning and execution, managing tasks and sprints in Jira while maintaining project transparency through Confluence documentation.
• Optimized on-ground implementation through field audits and contractor reviews, identifying inefficiencies and realigning resources to improve performance and cost-effectiveness.
• Enabled strategic decision-making by presenting program dashboards to leadership, aligning execution with long-term objectives around infrastructure modernization and energy efficiency.

• Performing in-depth data evaluations to uncover trends, identify deviations, and provide actionable insights to support organizational goals.
• Cultivating strong relationships with Government Officers through effective communication and collaboration.
• Mentoring and upskilling team members to improve productivity and foster a culture of continuous learning.
• Leading end-to-end project lifecycles by gathering and analyzing customer requirements to ensure precise deliverables.
• Crafting detailed documentation, including Business Requirements and Technical Specifications, to ensure clarity and alignment across stakeholders.
• Partnering with cross-functional teams to execute data-driven recommendations, optimizing operational efficiency.