Shujath Ali Khan

RPA Tester

Accenture

12.2013 - Current

Currently, I am working as an RPA Tester, with previous experience as a Windows Cloud Administrator. Skilled in automation testing, process validation, and cloud infrastructure management from December 2013 to date at Accenture.
Role and Responsibilities:
Experience with Microsoft Server 2012/2016, and VMware.
Performs regular system maintenance, backups, hardware and software upgrades, and performance tuning.
Work with global colleagues to provide globally consistent processes and procedures.
Perform a backup failure check using the Commvault application.
Ensure all cases are acted upon conscientiously and within the framework expected according to the SLA.
Participated in after-hours upgrades, troubleshooting, and on-call availability as needed.
Server maintenance, patching, and rebooting the Windows servers monthly.
Checking the backup of all servers that have failed, are running, or have completed in all EMEA locations, and updating the engineer.
Checking monthly and weekly reports, and updating the concerned engineer.
Server patching at regular intervals of every month.
Knowledge of VMware infrastructure.
Knowledge of VMware vSphere (ESXi and vCenter).
Knowledge of installing, configuring, maintaining, and monitoring Windows Server 2008/2012 Enterprise Server.
Raising a high-priority incident and updating the concerned team to resolve the issue.
Analyze and resolve technical issues based on IT tickets, emails, and calls.
Acting as a point of escalation for day-to-day incident issues, and escalating the resolver groups as required to bring the resolution of the incidents back on schedule.
Creating process improvement documents.