Shujath Ali Mohammed
Sales- Team Lead
Dubai
Summary
Personable Sales Lead, skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales. Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of Customer need based sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations. Goal-oriented leader with distinguished experience in sales and services industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Sales Team Lead
Tech Mahindra Ltd
Hyderabad
02.2021 - 07.2023
- Analyzed campaign performance by utilizing measurement and tracking methodologies to determine customer return on investment.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Identified and acted on growth opportunities and development options for business.
- Educated clients on production and benefit protocols through in-depth training procedures.
- Monitored sales team performance and provided constructive feedback.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
Retail Sales Assistant
Abu Dhabi Commercial Bank
Dubai
01.2019 - 08.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted customers with prompt and polite support in-person and via telephone.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
- Implemented strategies to reduce risk of credit card fraud and identity theft.
- Recommended products and services to meet customers' credit card and banking needs.
- Submitted loan applications to underwriter for verification and recommendations.
- Collaborated with other departments to promptly process loan applications.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Prepared PPTs and demonstrated credit cards, loans and salary account features and benefits to address specific customer wants and needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Prospected new sales leads from directories, referrals and partners.
- Built professional sales presentations to promote services to groups of potential customers.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
Call Center Representative
Wipro Ltd
Hyderabad
06.2016 - 10.2018
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Responded to customer calls and emails to answer questions about products and services.
- Educated customers on company systems, form completion, and access to services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Documented and detailed calls and complaints using call center's CRM database.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Bachelor of Arts - English Language And Literature
Dr BR. Ambedkar Open University
Hyderabad 05.2015 - 06.2018
Skills
Sales strategy
Brand promotion
Client relationship building
Consultative sales techniques
Meeting sales goals
Sales pitching
Stress management
Negotiation
Shrinkage Control
Internal Growth Programs
Area Recovery
Coaching and mentoring
Customer support
Documentation and reporting
Call center operations
High-volume call centers
Relationship building
Documentation and control
Customer Relations
Performance improvement
Mail handling
Administrative support
Expense reporting
Accomplishments
- Supervised team of 309 staff members.
- Achieved 105% Sales through effectively helping with add value.
- Used Microsoft Excel and Slack App to develop inventory tracking spreadsheets.
- Collaborated with team of 19 in the development of NVPC Project.
- Achieved Bravo Award through effectively helping the customer.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Sales Team Lead
Tech Mahindra Ltd
02.2021 - 07.2023
Retail Sales Assistant
Abu Dhabi Commercial Bank
01.2019 - 08.2020
Call Center Representative
Wipro Ltd
06.2016 - 10.2018
Bachelor of Arts - English Language And Literature
Dr BR. Ambedkar Open University
05.2015 - 06.2018