Summary
Overview
Work History
Skills
Languages
Sincere Affirmation
Timeline
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Shukh Shuchiang

Shukh Shuchiang

New Delhi

Summary

Results-oriented Ticket Agent offering 12-years of Experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Ticketing Agent

Shrinath Tourist Point
04.2014 - Current
  • Provided customer service to travelers, including ticketing and seating assistance.
  • Assisted in resolving customer complaints and inquiries related to ticketing services.
  • Processed payments for tickets using a variety of payment methods such as cash, credit cards, and checks.
  • Verified identification documents such as passports, driver's licenses, and visas.
  • Issued tickets with correct information regarding flight times, destinations, and seat assignments.
  • Resolved discrepancies between reservation systems to ensure accuracy of records.
  • Provided passengers with boarding passes and travel documents according to airline regulations.
  • Advised customers on various options available when making changes or cancellations to their itineraries.
  • Answered phone calls from customers seeking assistance with ticketing issues or questions.
  • Compiled reports on daily sales activity for management review.
  • Performed administrative duties such as filing paperwork and updating customer profiles.
  • Attended training sessions provided by vendors in order to stay informed about new products or services offered by airlines.
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Checked tickets and identifying paperwork for verification of individual identities.
  • Addressed customer inquiries via telephone calls or in person, providing prompt response or follow-up.
  • Took reservations from patrons by phone or online.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Skills

  • Complaint Handling
  • Cash handling experience
  • Strong interpersonal skills
  • Basic computer skills
  • Reservation procedures
  • Up-selling techniques
  • Empathy and patience
  • Professionalism and Courtesy
  • Problem-Solving
  • Reservation Confirmation
  • Customer Documentation Review
  • Payment Processing
  • Upselling and Cross Selling
  • Organizational Skills
  • Adaptability
  • Special Needs Assistance
  • Flexible Schedule
  • Professionalism
  • Time Management
  • Interpersonal Skills
  • Problem-solving abilities
  • Travel reservations
  • Self Motivation
  • Attention to Detail

Languages

Hindi
First Language
English
Beginner
A1
Nepali
Proficient (C2)
C2
Bhutia and Lepcha
Advanced (C1)
C1

Sincere Affirmation

I am a sincere and loyal worker who wish to value add to organizational growth with my skills and expertise, who aims to grow with the organization. Responsibility and ownership drives me. I would be thankful and assure I'll render my best services with my skillsets and experience if given an opportunity. and iseek my individual growth along with your esteemed organization.  

Timeline

Ticketing Agent

Shrinath Tourist Point
04.2014 - Current

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