Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Shunaam Majumder

Bengaluru

Summary

People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying team needs to develop and deliver creative solutions.

Overview

10
10
years of professional experience

Work History

Team Lead

Healthify
Bengaluru
07.2019 - 04.2024
  • Delegated daily tasks to team members to optimize group productivity.
  • Fostered positive employee relationships through communication, training, and development coaching.
  • Collaborated with management team to implement new work procedures or policies.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Reviewed existing systems and procedures regularly, suggesting ways they could be improved or optimized.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Organized regular meetings with all stakeholders to ensure clear communication between departments.

Senior Customer Service Representative

Aegies
Bengaluru
10.2018 - 03.2019
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.

Senior Research Executive

JustDial
Bengaluru
07.2014 - 04.2018
  • Developed processes for collecting and analyzing large datasets using various software programs.
  • Performed quality assurance checks on collected data to ensure accuracy and completeness.
  • Reviewed existing databases for potential errors or inconsistencies in order to improve accuracy.
  • Identified areas where additional information is needed in order to make informed decisions.
  • Ensured compliance with all relevant regulations concerning the collection and handling of personal information.
  • Resolved information access issues, troubleshooting to improve customer and internal data entry and access.

Education

Master of Arts - Political Science

IGNOU
Bengaluru
07-2025

Bachelor of Arts - Political Science

IGNOU
Bengaluru
07-2021

Some College (No Degree) - Pre University

Reva Institute of Science & Management
Bengaluru
03-2010

High School Diploma -

Parachute Regiment School
Bengaluru
03-2008

Skills

  • Performance Evaluation
  • Report Preparation
  • Team Training
  • Interdepartmental communication
  • Customer Relations
  • Customer Satisfaction
  • Team Management
  • Stakeholder Management
  • Workload Management
  • Performance Appraisal

Languages

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Kannada
Elementary (A2)
A2

References

References available upon request.

Timeline

Team Lead

Healthify
07.2019 - 04.2024

Senior Customer Service Representative

Aegies
10.2018 - 03.2019

Senior Research Executive

JustDial
07.2014 - 04.2018

Master of Arts - Political Science

IGNOU

Bachelor of Arts - Political Science

IGNOU

Some College (No Degree) - Pre University

Reva Institute of Science & Management

High School Diploma -

Parachute Regiment School

Similar Profiles

CREATE PROFILE
Shunaam Majumder