Shurita Lawson
Speedway, In
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
General Manager 1
HMSHost @ Indianapolis International Airport
11.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team, fostered a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Mixologist
Midwest Bartenders School
08.2018 - Current
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
Banquet Manager
Wyndham Hotel & Resorts
06.2022 - 08.2024
- Manage administrative and operational functions of the Banquet department.
- Managed event setup and breakdown, adhering to strict timelines and maintaining the highest standards of cleanliness.
- Increased repeat business through exceptional customer service and attention to detail during events.
- Coordinated with external vendors for successful delivery of event materials such as flowers, linens, or AV equipment.
- Implemented improved scheduling practices, maximizing staff efficiency without sacrificing service quality.
Banquet Captain
Marriott Indianapolis
05.2020 - 06.2023
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
Banquet Bar Captain
Marriott East
05.2020 - 06.2023
- Conducted weekly meetings with staff members to discuss performance goals, address any challenges faced during shifts.
- Organized special events and promotions to attract new clientele and increase revenue.
- Boosted beverage sales with innovative cocktail creations and seasonal menu updates.
- Maintained compliance with local alcohol laws, licensing requirements, and safety regulations to ensure a secure environment for guests.
Press Box
Lucus Oil Stadium
08.2018 - 05.2021
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Serviced and maintained an upscale environment efficiently.
Education
Warren Central High School
Indianapolis, INSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Manager 1
HMSHost @ Indianapolis International Airport
11.2024 - Current
Banquet Manager
Wyndham Hotel & Resorts
06.2022 - 08.2024
Banquet Captain
Marriott Indianapolis
05.2020 - 06.2023
Banquet Bar Captain
Marriott East
05.2020 - 06.2023
Mixologist
Midwest Bartenders School
08.2018 - Current
Press Box
Lucus Oil Stadium
08.2018 - 05.2021
Warren Central High School
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