Shushank Patel

• Follow up on sales inquiries coming in through emails, inbound calls, ad campaigns and web.
• Negotiating the pricing and close the sales deals in terms of contracts to arrive at the best deal for the client and organization both.
• Guiding customers for suitable product/service based on their requirements and use case.
• Maintaining long-term, meaningful relationships with existing clients to retain business from them and provide best services under the Emirates Airlines Policy.
• After finalizing the sales deals, file the adhoc rate in system & coordinating with headquarters pricing team for approval.
• Check the rates of all shipment before departure of the flight as per given by Sales person.
• Check all the shipments reservation in SkyChain that made correctly according to Emirates products & services.
• To provide necessary support in cargo commercial activities and update flight handling reports and to identify, monitor irregularities and discrepancies to achieve high service and quality standard
• Performed sales consultations and educated clients on products and services.
• Resolved customer complaints regarding sales and service.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Supported sales team members to drive growth and development.

Established new accounts and serviced existing accounts maintaining professional relationships.

• Provided customer service and support to sales team, responding to inquiries regarding rates and reservations, bookings.
• Maintained detailed records of lose inquiry, bookings and cancellations.
• Ensured accuracy of customer billing information prior to processing transactions.
• Monitored daily occupancy levels and adjusted reservations accordingly.
• Monitor and ensure Cargo are properly handled at various processing stages at the Ramp through co-ordination.
• Co-ordinate with team and ensure cargo is flown as booked and our customer service standards are maintained.
• Deal with problems arising such as delays, disruptions, cargo mishandling and transfer of cargo.
• Completion of station file so that down line operations can proceed smoothly.
• Collect and compile the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies and procedures.
• Ensure all bookings are made in system and shipments flown as booked/planned and assist to resolve discrepancies liaising with concerned authorities and departments.
• Collaborate within teams towards as irregularities/discrepancies/mishandling to achieve high service and quality standards

• Supervised the loading and unloading of cargo, including inspecting and verifying contents.
• Ensured compliance with safety regulations and company policies for cargo operations.
• Monitored shipment progress by tracking shipments and communicating updates to stakeholders.
• Maintained accurate records of incoming and outgoing cargo in accordance with organizational procedures.
• Identified discrepancies in shipping documents, such as incorrect quantities or wrong items shipped, and resolved them promptly.
• Provided guidance on proper handling techniques for hazardous materials to ensure safe transport conditions.

• Export cargo planning and loading.
• Handling special cargo such as AVI/HUM/PEM/PER/PIL/COL/VUN/VAL/PEP.
• Flight manifestation, finalization & execution.
• ULD management & Inventry.
• Maximized space in aircraft compartments and staging areas with proper organization and attention to cargo types.
• Checked import and export documentation to determine cargo contents.