Shushma G C

Work History

Concentrix Daksh Private Limited

08.2022 - Current

Document Verification: Review and verify the identity and address documents submitted by customers (e.g., passports, national ID cards, utility bills) .
Client Information Management: Collect and maintain accurate, up-to-date information about customers, ensuring that all records are properly stored and accessible for audits and regulatory inspections.
Reduced mortgage processing timeframes by diligently following up on outstanding documents from clients and third-party vendors.
Served as a reliable resource for both internal staff members and external partners seeking guidance or clarification on complex industry regulations.
Assisted in closing high volumes of mortgages by efficiently organizing documentation and coordinating with underwriters.
Increased referral business by building rapport with existing clients through regular check-ins and providing personalized mortgage solutions.
Prepared comprehensive loan proposals for prospective borrowers, outlining terms, interest rates, fees, and other important information.
Negotiated loan terms to provide favorable outcomes for both customers and lenders.
Stayed current on various loan products offered by different institutions, enabling tailored recommendations to match client needs.
Negotiated loan terms and conditions with customers to secure best deal.
Maintained strict confidentiality of bank records and client information.
Evaluated loan requests and documents to verify accuracy and completeness.

Hathway Cable & Datacom Private

06.2019 - 08.2020

Invoice Generation: Prepare and issue accurate bills to customers based on the broadband services they’ve used (e.g., monthly subscriptions, data usage, additional services)
Rate Plans & Pricing: Implement and manage different pricing plans, discounts, and promotional offers, ensuring they are correctly applied to customer accounts
Payment Processing: Collect payments from customers through various methods, including online payments, bank transfers, and cash (if applicable). Ensure that payments are applied correctly to customer accounts
Late Payment Management: Monitor overdue accounts, send reminders (emails, calls, or SMS), and follow up on delinquent accounts to secure payment.
Dispute Resolution: Address billing disputes and discrepancies, investigate customer complaints, and provide solutions or adjustments as necessary
Debt Recovery: For long overdue or unpaid accounts, escalate to internal or external collection agencies for further action, which may include legal proceedings.
Billing Inquiries: Handle customer inquiries related to bills, charges, payment status, and account history. This includes providing detailed bill explanations and resolving any misunderstandings.
Notifications & Alerts: Notify customers of upcoming bills, due dates, overdue payments, and service interruptions due to non-payment.
Customer Support: Provide excellent customer service by answering questions, assisting with payment plans, and addressing issues related to billing.