Summary
Overview
Work History
Education
Skills
Achivements
Languages
Shushma G C

Shushma G C

Senior operations Representative
Bengaluru,KA

Summary

Detail - oriented and analytical mortgage associate with 2.6 years of experience in evaluating mortgage applications, ensuring compliance with regulatory standards, and mitigating risk, seeking to leverage expertise in financial analysis at concentrix to contribute to efficient loan processing and exceptional customer service.

Overview

3
3
years of professional experience
4
4
Language

Work History

Senior Operations Representative

Concentrix Daksh Pvt Ltd Bangaluru
08.2022 - Current
  • Review and analyse mortgage applications to determine borrower eligibility based on creditworthiness, income, and other financial factors
  • Assess loan applications where the customer is looking to purchase a property, refinance existing loans, construction loans, or refinance from other financial institutions.
  • Read or understand the valuation report, check risk ratings, go through the comments on value, and make a sound decission.
  • Worked as part of team to achieve departmental goals and objectives.
  • Verify and validate financial documents, including income statements, credit reports, and asset documentation.
  • Ensure compliance with federal and state regulations, as well as company policies, to minimise risk and enhance loan quality.
  • Communicate with Bankers, Brokers,and clients to resolve issues and gather additional information as needed
  • Utilize underwriting software and tools to streamline the decission- making process and maintain accurate records.

Billing and Collections Specialist

Hathway Cable & Datacom Private
06.2019 - 08.2020
  • Payment Processing Collect payments from customers through various methods, Billing Inquiries,Handle customer inquiries related to bills, charges, Notifications & Alerts, Notify customers of upcoming bills, due dates, overdue payments,Customer Support.

Education

Master of commerce -

Open university, Mysore
01.2022
GPA: 70%

Bachelor of Commerce -

Tumakuru University, Tiptur
01.2019
GPA: 77%

Pre-University - Commerce

Karnataka PU Board, Turuvekere
01.2015

Skills

  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • Risk assessment
  • Documentation review
  • Credit analysis
  • Financial analysis
  • Auditing

Achivements

On my performance in the company, I was identified as a potential team member to take up the role of transitioning a new process, which was in the planning phase, and below are the responsibilities. Maintaining a daily tracker and updating clients in Australia. Understand the criticality of the process.

GEM Recognition (Great employee moments) Recognition from the clients for incredible support to achieve great customer service, Awarded as the quarterly best performer in the team.

Languages

Kannada
English
Hindi
Tamil

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Shushma G CSenior operations Representative