Shushmitha GV

1 - Creation of a quote-to-cash process that covers an end-to-end function related to sales/product/software license activities for our organization

2 - Knowledge of QTC software integrates the entire process so that executed proposals and contracts immediately trigger actions on the finance and fulfillment end.

3 - Analyze QTC Data and Create Cash and Budget Forecasts
Knowledge of manual calculations using CRM, CPQ, Salesforce, and SAP and essentials platforms.

4- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.

5 - Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.

6 - Strengthened relationships with key accounts through proactive problem-solving and superior service delivery.

7 - Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.

8 - Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.

9 - Utilized customer service software to accurately enter customer data, process orders and update customer records.

10 - Reviewed internal systems and organized training plans to address areas in need of improvement.

11 - Assisted in the development of training materials for new Order Management Analysts, fostering a culture of continuous learning within the team.

• Handling invoicing disputes and credit processing and closely working with the sales team and cross-functional teams like credit control, fulfillment, and customer care on the same
  Verify and clarify emails from Sales, Client, Commercial Operations, etc., on matters related to billing queries.
  Attend client calls to resolve billing or invoice issues.
  Creation of billing accounts, quotes on orders, etc. in Siebel
  Administrative support for sales and clients
  Also dealing with 3rd Party Exchange queries
  Responsible for handling CAA, RQ, To-Do, Cases, and Service Desk calls within SLA
  Drive fun activities within the team.
  Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
  Reviewed orders for accuracy, errors, and omissions to minimize incorrect shipments.
  Reviewed order terms and conditions with customers to comply with company policy.
  Strengthened relationships with key accounts through proactive problem solving and superior service delivery.
  Prevented stock shortages by monitoring inventory levels closely and placing purchase orders as needed to maintain supply consistency.
  Alternated goods in inventory by observing the first-in and first-out approach to keep shelves organized and properly stocked.
  Improved inventory management through accurate tracking of product availability and timely order fulfillment.
  Collaborated with cross-functional teams in resolving order-related issues, ensuring a seamless customer experience.
  Communicated with customers to verify information, fill out appropriate paperwork, and carry out specified requests.
  Utilized customer service software to accurately enter customer data, process orders, and update customer records.

• Provided help in training all new employees on correct claim submission and using of software systems.
  Prepared and submitted clean DME calms to medicare either by paper or electronically. Follow up with companies regarding payment and denials.
  Updated patient profile information to ensure claims are billed correctly, Calculated billing and reimbursement audits and accounts payable and receivables
  Processing Claims for the USClient—Billing Specialist in the Finance & Risk team
  Prepared weekly reports and led presentations for training the new staff.
  Handling Quality Check Activities.
  Researched and resolved billing discrepancies to enable accurate billing.
  Worked with multiple departments to check proper billing information.
  Generated monthly invoices for customers in multiple formats to provide transparency.
  Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
  Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  Processed and verified invoices to secure accuracy of billing information.
  Provided excellent customer service, developing and maintaining client relationships.
  Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  Enhanced data integrity by implementing strict quality control measures on all billable items entered into the system.
  Increased efficiency within the department by automating routine processes using specialized software tools.