Playing Badmintion
Shusma Ayalli
Customer Support Associate// Operations
Sanvordem
Summary
CAREER OBJECTIVE
“To achieve success through a great learning experience and secure a promising position that offers both a challenge and good opportunity for growth”
Overview
3
3
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Customer Support Associate
TCI EXPRESS LTD
Margao
01.2020 - Current
- Provided primary customer support to internal and external customers.
- Answered service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Shared quotations to th customers and followed fpr booking and delivery for timely deliveries of consignments.
- maintaining the files
- Generating and sharing the proposals for the customer by modifying it as per customer need.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
Operations Executive
Growth Siren
Ponda
10.2018 - 03.2019
- To ensure the deadlines are met while maintaining quality service.
- Responsible for overseeing the entire process of the firm. Reporting the head of the firm about the day to happening along with ideas which can help them to change and grow.
- Development of strategies and procedures that increase efficiency and maximize profits
- Also was handling social media platforms by preparing the content calendar for the clients and also answering the customers query, reviews shared on the online platforms.
- Responsible for preparing and analyzing social media report for each of the clients.
- Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
- Performed statistical operations to improve operations and forecast team needs.
- Defined strategic goals and worked with teams, departments, technology and processes to align systems to targets.
Trainee//Internship Student
Lupin Limited
Verna
04.2017 - 06.2017
- Shadowed senior team members to learn all related jobs.
- Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.
- Attended training courses to build understanding of processes, techniques and industry.
- Assisted with departmental tasks to increase understanding of pharma industry processes.
Trainee//Internship Student
Marpol Pvt Ltd
Kakoda-Curchrem
04.2016 - 06.2016
On the Job Training
Bndekar Digital Imaging
Sanvordem
10.2013 - 11.2013
Education
BBA - Human Resources Management
Goa Multi-Faculty College
Dharbandora 07.2015 - 04.2018
HSSC -
Guardian Angel Higher Secondary School
CURCHOREM-GOA 06.2013 - 04.2015
SSC -
Guardian Angel High School
06.2012 - 04.2013
Skills
Adaptable to any condition
Willingness to learn
Work as a team member
Operating system: Linux, Window 7, Window 8, Window 81, Window 10
Software: MS office, HTML, CorelDraw, Photoshop, SAP,
Interests
Reading books
Travelling
Writing poems
Timeline
Customer Support Associate
TCI EXPRESS LTD
01.2020 - Current
Operations Executive
Growth Siren
10.2018 - 03.2019
Trainee//Internship Student
Lupin Limited
04.2017 - 06.2017
Trainee//Internship Student
Marpol Pvt Ltd
04.2016 - 06.2016
BBA - Human Resources Management
Goa Multi-Faculty College
07.2015 - 04.2018
On the Job Training
Bndekar Digital Imaging
10.2013 - 11.2013
HSSC -
Guardian Angel Higher Secondary School
06.2013 - 04.2015
SSC -
Guardian Angel High School
06.2012 - 04.2013
Projects
Employees Training And Development
The survey was conducted in Lupin Ltd ,Goa plant in onedepartment and the objective behind conducting this survey was to measure effectiveness of training program, to examine the impact of training on employees.The results revealed that employees have a positive impact on employees job in various ways like increase in efficiency, lesser errors, high involvement in organisation.Which helps to create positive results and good work environment in the organisation
Projects
Employees Training And Development
The survey was conducted in Lupin Ltd ,Goa plant in onedepartment and the objective behind conducting this survey was to measure effectiveness of training program, to examine the impact of training on employees.The results revealed that employees have a positive impact on employees job in various ways like increase in efficiency, lesser errors, high involvement in organisation.Which helps to create positive results and good work environment in the organisation