Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Shuvam Mallick

Kolkata

Summary

Dynamic Associate Network Engineer with British Telecom, adept at optimizing network connectivity and enhancing operational efficiency. Proficient in TCP/IP and network troubleshooting, I excel in project management and cross-functional collaboration, ensuring timely resolution of connectivity issues and driving successful digital transformation initiatives. Committed to delivering exceptional technical support and customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Associate Network Engineer - FND

British Telecom
Kolkata
08.2021 - Current
  • Worked in various Planning/implementations contracts of BT to digitalize all the physical network present in UK,owned by BT legacy tool which can give you clear understanding of identifying/tracing the network remotely.
  • Inventory Management & Escalation Management.
  • Raising Tickets & Request for Technical Support.
  • Making sure that the line Plants are available at required positions so that the actual physical connectivity can be done without creating hassle for field engineer, thereby providing broadband connectivity to customers.
  • Planning of sites and generating field work for engineers to action upon.
  • Planning & Recording of the fiber routes directly to hub sites for the core networks, FTTP/FTTC/FTTX.
  • Coordination with Planner & Technical teams for resolution to confirm connectivity, routing details.
  • Bandwidth provisioning & resolving Data Integrity issues of the network.
  • Worked on detection of Phishing emails & routing to concerned teams for further analysis.
  • Managed site network connectivity issues for fast resolution remaining within SLA timeframe.

Education

B.Tech - Computer Science Engineering

RCC INSTITUTE OF INFORMATION TECHNOLOGY
Kolkata, India
08.2021

Skills

  • Networking protocols: TCP/IP, BGP, OSPF, EIGRP, MPLS, DHCP
  • Routing and switching: Cisco
  • Network monitoring: Wireshark
  • LAN/WAN design and implementation
  • Networking troubleshooting
  • Problem-solving
  • Attention to detail
  • Project management
  • Collaboration techniques
  • Documentation and reporting
  • Cross-functional teamwork
  • Time management
  • Adaptability in fast-paced environments
  • Technical support
  • Customer communication
  • Escalation management
  • Network planning
  • Firewall security: Palo Alto
  • Load balancers: F5 BIG-IP LTM, GTM, APM; Citrix NetScaler

Certification

  • Cisco Networking Foundations: Wireless Networks, Services, Security, and Virtualization, LinkedIn Learning
  • CCNA - Udemy
  • Firewall administration essential training - LinkedIn
  • IT security foundations: network security

Accomplishments

  • Overachieving monthly effectiveness since last year Maintained excellent quality of work without any escalation
  • Self-cross-skilled on Ethernet Fibre, civils, FTTP/FTTX/FTTC, QG2, EO, and DSLAM, giving BAU training and support to new joiners and ticket raising, and worked on various projects
  • Recognized as the best performer in CFU Business Services, Openreach, for the month of October 2024

Timeline

Associate Network Engineer - FND

British Telecom
08.2021 - Current

B.Tech - Computer Science Engineering

RCC INSTITUTE OF INFORMATION TECHNOLOGY

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