Shuvam Samanta

• Advised Large Gaming & Foundation accounts on product adoption, integrations, and best practices to enhance customer success and self-service capabilities.
• Collaborated with Sales on renewal strategies and account insights—facilitating revenue expansion, executing complex migrations, addressing revenue leaks, and resolving cross-functional technical and business challenges.
• Oversaw PLE for A360, Prism, Upad, and Report automation team to enhance operational efficiency.

Key Achievements:

• Certifications: Certified Akamai Security Consultant (Sep 2026), Customer Success Professional (Aug 2025).
• Recognition: Honored with the Akamai Challenge Coin in recognition of innovation and operational excellence (Aug 2026).
• Akaledes- Recognized by Sales and multiple MAE appreciations for contributions to customer success, account strategy, automation, and customer satisfaction.

• Aligned service manager for large media customers and news channels, enhancing service quality and fostering continuous customer engagement.
• Facilitated product and feature updates leading to 100% Security protection by working with cross functional teams leading to huge revenue growth.
• Facilitated product and feature updates, achieving 100% security protection through collaboration with cross-functional teams, driving significant revenue growth.
• Improved service quality by developing and implementing new hire training and mentorship programs.

Key Achievements:

• Automation Project: Recognized by leadership for report automation initiatives that saved 100+ hours of manual effort for multiple accounts.
• Akaledes - Recognized by Sales for successful preparation and seamless execution during the Super Bowl.

• Managed ECG accounts, fostering strong customer relationships through effective onboarding and portal training.
• Executed Security & Delivery Value Confirmation Reporting (VCR) across multiple accounts, training new team members on VCR process and enhancing New Hire Training and Mentorship.

Key Achievements:

• Recognition: Received Level 2 Akalede for Excellent Team Player from Leadership team.
• Akaledes - Recognized by Sales for exemplifying customer-first approach, proactiveness, and promoting one Akamai mindset.

• Managed account activities for pool cases, providing detailed reporting for large media accounts to ensure client satisfaction and retention.
• Contributed to the Security Operational Readiness Project by creating and updating runbooks and policy domains for numerous customers.
• Prepared account reports, summarizing key issues, action items, and service commitments for stakeholders.

Key Achievements:

• Akaledes - Recognized by management for providing timely and dependable support for urgent enterprise requests and key customer migrations, improving client trust and satisfaction.
• SLM Recognition through Akalede for delivering high-quality Security & Delivery Reports and training Engagement Managers.

• Managed customer relationships and channel partners throughout the sales lifecycle from lead generation to closure, driving consistent sales performance.
• Coordinated site visits, presentations, and sales appointments for prospective buyers.

Key Achievements:

• Received Star Awards for top performance as Sales Advisor with highest number of closures in Aug & Oct 2019.

• Conducted market research to identify trends and consumer behavior, recommending strategies that informed sales initiatives.
• Prepared project presentations and reports to assist senior staff.