Shuvankar Sen

• Reporting to the VP of Professional Services and leading a distributed team of 15 technical resources.
• Managed delivery and maintenance of IT infrastructure, serving as primary contact for technology team.
• Management and leadership of the Technical Services Team; Leading a team accountable for overseas Services.
• Manage a technical team of system administrators and consultants to bring in projects/tasks on time and within budget.
• Leading the technical team to design new architectures for the reduction of infrastructure costs.
• Manage projects and work closely to ensure support and administrative functions like time and material requests are completed accurately and on time.
• Making sure that the ITIL processes like Incident Management, Problem Management & Change Management are adhered.
• Identified and implemented continuous improvement initiatives, enhancing processes and technical tools.
• Identifying and implementing chargeable technical service offerings in addition to current installation services.
• Provided leadership and direction for customer issue resolution, ensuring timely and effective responses.
• Lead the IT Infrastructure team, consisting of 10 engineers in the following areas: define, Manage and support the entire operations infrastructure for the council.
• Streamlined communication between IT support and academic departments.
• Monitored the performance of all IT services to ensure SLAs were being met or exceeded.
• Participated in meetings with senior executives to discuss strategy and plan future initiatives related to IT services.
• Network Administration (LAN, WAN, Microwave links, Wi-Fi, Internet, VPN Remote Access) & IT Security.Cloud Servers
• Production Support & IT Operations.
• Lead the IT Infrastructure team providing leadership and strategic direction to ensure the availability and reliability of key systems and services to the business.
• Provided infrastructure operations vision, enabled innovation, and leveraged IT trends to create business value consistent with company requirements and expectations.
• Provided leadership for the delivery of 24/7 service operations.
• Managed the network, server, and desktop requirements while transforming the infrastructure and services available to end users.
• Diagnose and resolve infrastructure problems and set architecture within the Infrastructure portfolio.
• Coordinated and supervised IT vendors and contractors, ensuring project alignment with organizational objectives.

• Reporting to the Head of Professional Services and leading a distributed team of 7 technical resources.
• Implementation projects, installation, upgrade, maintenance & troubleshooting of all required systems.
• Managing the delivery and maintenance of the IT Infrastructure which includes liaising with the technology team as a point of contact, technical support, managing the hardware assets, software licensing inventory and Vendor Management.
• Management and leadership of the Technical Services Team; Leading a team accountable for Services.
• Leading the technical team to design new architectures for the reduction of infrastructure costs.
• Making sure that the ITIL processes like Incident Management, Problem Management & Change Management are adhered.
• Identified and implemented continuous improvement initiatives that enhanced processes and technical tools for better operational efficiency.
• Identifying and implementing chargeable technical service offerings in addition to current installation services.
• Provide leadership and direction on customer issue resolution.
• Led IT infrastructure team and vendors to design new architectures, achieving optimized infrastructure costs.
• Lead the IT Infrastructure team providing leadership and strategic direction to ensure the availability and reliability of key systems and services to the business.
• Provided infrastructure operations vision, enabling innovation and leveraging IT trends to create business value aligned with company requirements and expectations.
• Provided leadership for the delivery of 24/7 service operations.
• Managed the network, server, and desktop requirements while transforming infrastructure and services for end users.
• Diagnose and resolve infrastructure problems and set architecture within the Infrastructure portfolio.
• Lead the IT Infrastructure team, consisting of 9 engineers in the following areas: define, manage and support the entire operations infrastructure for the council.
• Performed network administration for LAN, WAN, and VPN, ensuring connectivity and security.
• Windows Server Administration, Microsoft ADC, PDC, WSUS, FTP etc.
• Managed Symantec server operations, ensuring security and performance of the server environment.
• Oversaw vendor and contractor management to enhance service quality and operational efficiency.

• Reporting to the Head of Professional Services and leading a distributed team of 10 technical resources.
• Managed delivery and maintenance of IT infrastructure, serving as primary contact for technology team and overseeing hardware assets and software licensing inventory.
• Management and leadership of the Technical Services Team; Leading a team accountable for Services.
• Managed the Network, Server, and Desktop requirements while transforming the infrastructure and services available to end users.
• Led IT infrastructure team, providing leadership and strategic direction to ensure availability and reliability of key systems and services.
• Provide leadership and direction on customer issue resolution.
• Implementation projects, installation, upgrade, maintenance & troubleshooting of all required systems.
• Leading the technical team to design new architectures for the reduction of infrastructure costs.
• Lead the IT Infrastructure team, consisting of 9 engineers in the following areas: define, manage and support the entire operations infrastructure for the council.
• Lead the IT Infrastructure team and vendors to design new architectures for the reduction of infrastructure costs.
• Diagnose and resolve infrastructure problems and set architecture within the Infrastructure portfolio.
• Oversaw IT security measures to protect network infrastructure and maintain data integrity.
• Administered Symantec server operations to enhance security and system performance.
• Identified and implemented continuous improvement initiatives for processes and technical tools, resulting in enhanced operational effectiveness.
• Making sure that the ITIL processes like Incident Management, Problem Management & Change Management are adhered.
• Provided infrastructure operations vision, enabling innovation and leveraging IT trends to create business value consistent with company requirements and expectations.
• Provided leadership for the delivery of 24/7 service operations.
• Coordinated relationships with IT vendors and contractors to ensure timely and effective service delivery.
• Oversaw production processes to ensure efficiency and quality.
• Manage a technical team of system administrators and consultants to bring in projects/tasks on time and within budget.

• Reporting to the Head of Professional Services and leading a distributed team of 18 technical resources.
• Implemented, installed, upgraded, maintained, and troubleshot systems.
• Managed delivery and maintenance of IT infrastructure as primary contact for technical support, overseeing hardware assets and software licensing inventory to ensure operational reliability.
• Manage a technical team of system administrators and consultants to bring in projects/tasks on time and within budget.
• Leading the technical team to design new architectures for the reduction of infrastructure costs.
• Managed projects and coordinated support and administrative functions, ensuring timely completion of time and material requests.
• Making sure that the ITIL processes like Incident Management, Problem Management & Change Management are adhered.
• Identified and implemented continuous improvement initiatives for processes and technical tools to enhance operational effectiveness and streamline workflows.
• Identifying and implementing chargeable technical service offerings in addition to current installation services.
• Provide leadership and direction on customer issue resolution.
• Lead the IT Infrastructure team, consisting of 9 engineers in the following areas: define, manage and support the entire operations infrastructure for the council.
• Network Administration (LAN, WAN, Microwave links, Wi-Fi, Internet, VPN Remote Access) & IT Security.
• Symantec server management.
• Production Support & IT Operations.
• Lead the IT Infrastructure team and vendors to design new architectures for the reduction of infrastructure costs.
• Led IT Infrastructure team, providing strategic direction to ensure availability and reliability of key systems and services.
• Provided infrastructure operations vision, enabled innovation, and leveraged IT trends to create business value aligned with company requirements and expectations.
• Led 24/7 service operations, ensuring consistent support and reliability of IT services across the organization.
• Managed network, server, and desktop requirements while transforming infrastructure and services available to end users.
• Diagnose and resolve infrastructure problems and set architecture within the Infrastructure portfolio.
• Oversaw management of IT vendors and contractors to ensure service delivery and compliance with agreements.
• (AIRTEL PARTNER)

Led Technical Services Team, ensuring accountability for service delivery and team performance.

Led Technical Services Team, ensuring accountability for service delivery and team performance.

• Supervised daily operations for customer service teams, enhancing service quality at leading telecommunications partner.
• Trained new employees on company policies and customer interaction protocols.
• Trained new employees on company policies and customer interaction protocols.

Led IT Infrastructure team of 9 engineers to define, manage, and support operations infrastructure for council.

Directed IT Infrastructure team, ensuring availability and reliability of key systems and services. Developed infrastructure operations vision and enabled innovation to align IT trends with business value. Oversaw 24/7 service operations delivery.

Collaborated with IT Infrastructure team and vendors to design architectures that reduced infrastructure costs.

● Network Administration (LAN, WAN, Microwave links, Wi-Fi, Internet, VPN Remote Access)&IT Security;

● Windows Server Administration, Microsoft ADC,PDC,WSUS,FTP etc;;

Managed Symantec server configurations to enhance security and performance.

● End User Computing &Desktop support ;

Provided production support for IT operations to ensure system uptime.

● Technical Support of the Legal Software Solutions Department.

• Analyzed network performance metrics including uptime, latency, and throughput to ensure optimal operational integrity.
• Directed IT strategy to enhance business operations and customer experience.
• Managed software development projects to improve service delivery efficiency.
• Oversaw network infrastructure design and implementation for optimal performance.