Summary
Overview
Work History
Education
Skills
Certification
Timeline
ProjectManager

Shwamita Priti

Project Manager
Lucknow

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Project Manager

HCL Tech
Lucknow
07.2022 - Current
  • Developed and initiated projects, managed costs and monitored performance.
  • Updated operational methods and oversaw accounting procedures for improved efficiency.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Maintained relationships with material vendors to lower costs and diversify capabilities.
  • Facilitated communication between internal personnel, contractors and vendors for project cohesion.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.

Customer Success Manager

HCL
Lucknow
01.2021 - 06.2022
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Delivered expert support and counsel to independent promotional product distributors focused on boosting sales and gross profits.
  • Managed department calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Facilitated penetration of key accounts via strategic planning initiatives.
  • Created customer support strategies to increase customer retention.
  • Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Process Manager

ICICI Bank
Mumbai
10.2017 - 12.2020
  • Distinguished product issues and gathered information on customer experiences.
  • Mentored local personnel on best practices and protocols to maximize productivity.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.

Operations Manager

ICICI Bank
Mumbai
04.2016 - 09.2017
  • Assisted clients with issues or requests and mentored employees on customer service techniques.
  • Developed and implemented strategies for top-tier customer service.
  • Communicated with Branch Operations Manager to inform of quality control checks and findings.
  • Developed strategic plans for day-to-day financial operations.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Complied with established internal controls and policies.

NOC Engineer

Tata Communication Ltd
Pune
07.2014 - 07.2015
  • Monitored and maintained network and software components according to established guidelines and best practices.
  • Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
  • Installed fiber, ethernet, and console cabling in climate-controlled NOC.
  • Configured IP assignment, core network configuration, and DNS setup for new users.
  • Exceeded SLA standards for response times and problem resolution.
  • Established positive working relationships with users to quickly resolve problems.
  • Closed first-time tickets quickly and met resolution volume requirements.

Education

PGDB - Post Graduation In Banking And Finance

Manipal
Bangalore
08.2015 - 03.2016

B.E/B.Tech - Electrical, Electronics And Communications Engineering

Uttar Pradesh Technical University
Uttar Pradesh
07.2008 - 06.2012

Skills

Inter-department collaboration

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Certification

Certified ScrumMaster

Timeline

Certified ScrumMaster

01-2023

Project Manager

HCL Tech
07.2022 - Current

Customer Success Manager

HCL
01.2021 - 06.2022

Process Manager

ICICI Bank
10.2017 - 12.2020

Operations Manager

ICICI Bank
04.2016 - 09.2017

PGDB - Post Graduation In Banking And Finance

Manipal
08.2015 - 03.2016

NOC Engineer

Tata Communication Ltd
07.2014 - 07.2015

B.E/B.Tech - Electrical, Electronics And Communications Engineering

Uttar Pradesh Technical University
07.2008 - 06.2012

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