SHWETA
SEC 52 GURUGRAM
Summary
A motivated and responsible professional with strong communication and problem-solving skills. Experienced in handling customer interactions, providing accurate information, and maintaining a high level of professionalism while ensuring client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Care Coordinator Manager
Pristyncare company
sec 66 Gurgaon
01.2025 - 02.2026
- Coordinated patient care plans with healthcare providers and support staff.
- Managed patient scheduling and appointment follow-ups efficiently.
- Communicated effectively with patients about treatment options and procedures.
- Collaborated with multidisciplinary teams to ensure seamless care delivery.
- Monitored patient progress and updated records in electronic systems.
- Assisted in resolving patient inquiries and concerns promptly.
- Developed workflows to enhance operational efficiency in care coordination tasks.
- Provided case management services to ensure the delivery of quality care.
- Scheduled appointments for clients with appropriate medical specialists.
- Provided emotional support to patients dealing with difficult health issues.
- Supported clients during hospital admissions and discharges.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Analyzed customer feedback data to develop action plans for improving services offered.
Education Counselor
SUNSTONE EDTECH
SEC 39 GURGAON
01.2024 - 12.2024
- Guided students in course selection and career paths, fostering informed decision-making.
- Taught classes and presented self-help sessions on education and career planning, enhancing student engagement and knowledge.
- Advised students on course selection and academic pathways.
- Assisted in developing educational programs and counseling materials, contributing to comprehensive student resources.
Education Counselor
CII INSTITUE HOSPITALITY
SIKENDERPUR GURGAON
03.2023 - 12.2023
- Guided students in course selection and career paths to align with their academic and professional goals.
- Assisted in developing educational programs and counseling materials that enhanced student engagement and support.
- Managed student records and maintained confidentiality in all interactions.
- Organized orientation sessions for new students to ensure smooth transitions.
- Developed and implemented a guidance curriculum to support students' academic, career, and social-emotional development.
- Conducted individual student meetings to clarify educational objectives and deliver personalized advice for academic success.
Call Center Consultant
THE SIGNATURE HOSPITAL
SEC 37 D GURGAON
01.2022 - 02.2022
- Handled incoming calls and addressed inquiries with professionalism.
- Addressed incoming customer inquiries with professionalism, ensuring clear communication.
- Provided knowledgeable service on incoming calls, delivering exceptional customer experience.
- Provided exceptional customer service to patients and their families.
- Resolved patient complaints and concerns promptly, enhancing patient satisfaction.
- Collaborated with healthcare teams to ensure accurate patient information.
- Assisted patients in scheduling appointments and managing their health records.
- Maintained confidentiality of patient information in all communications.
- Escalated complex technical issues to higher-level staff for resolution.
Education
Bachelor of Science - BCA
AADHUNIK INSTITUE OF EDUCATION & RESEARCH
GHAZIABAD06-2016
Associate of Arts - 12th Class
Girl's Inter College
Muradnagar06-2013
Associate of Arts - 10TH CLASS
Girl's Inter College,
Muradnagar06-2011
Skills
- Care coordination
- Quality assurance
- Progress monitoring
- Workflow management
- Strategic planning
- Process improvement
- Client relationship management
- Time management
- Multitasking and organization
- Communication effectiveness
- Clear communication
- Active listening
- Conflict resolution
Certification
High Achievement Certificate – Recognized for exceptional performance, dedication, and contribution to organizational goals.
Timeline
Care Coordinator Manager
Pristyncare company
01.2025 - 02.2026
Education Counselor
SUNSTONE EDTECH
01.2024 - 12.2024
Education Counselor
CII INSTITUE HOSPITALITY
03.2023 - 12.2023
Call Center Consultant
THE SIGNATURE HOSPITAL
01.2022 - 02.2022
Bachelor of Science - BCA
AADHUNIK INSTITUE OF EDUCATION & RESEARCH
Associate of Arts - 12th Class
Girl's Inter College
Associate of Arts - 10TH CLASS
Girl's Inter College,