Summary
Overview
Work History
Education
Skills
Timeline
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Shweta  Arora

Shweta Arora

Customer Support Specialist
Gurgaon,India

Summary

Customer-focused professional with successful 15-year career across sectors. Starting with GE capital as a first job, learnt early on to be passionately customer centric and realized that in all the roles thereafter it became a second nature. Hence while resuming work after a Sabbatical, I intend to leverage the same.

Overview

14
14
years of professional experience
8
8
years of post-secondary education

Work History

Business Head- Recruitments & Trainings

Trinity Acumen Services
Gurgaon, India
08.2008 - 12.2017

Self-owned and operated, end-to-end recruitment & Trainings business, TAS has grown into a niche boutique recruitment and training firm with some of the leading names in Media, Hospitality, Telecom and IT companies as client base.

Ø Leading both client acquisition and service fulfillment for both recruitment as well as training business.

Ø Working closely with hiring managers to understand their capacity planning strategies, generate job descriptions (including technical and behavioral inputs)

Ø Candidate sourcing, screening and short-listing, interviews and background checks.

Ø Key accounts owned: Red FM, IFCI, LemonTree Hotels, Airtel, Accenture.

Trusted partner of Red FM while expanding into Tier2 Tier 3 cities,

Associate- Customer Services

Fidelity International
Gurgaon, India
03.2005 - 06.2008

Fidelity is a Financial Services corporation with $6.8 trillion turnover in their Customer Services portfolio.

Ø To support clients around buying, selling and switching units in different mutual funds.

Ø Additional responsibility to handle testing projects for new systems and software.

Ø Active participation during expansion of India business and clients with AMFI certification.

Ø Delivering new process improvements and managing /resolving customer complaints.

Ø Additional responsibilities: To lead new hire orientation and mentoring.

Highlights :

Based on customer feedback from my region and exceeding the quota - Acknowledged and awarded as Rising Star of the Month, Highest Team Productivity Award and Exemplary Performer of the Year 2006, 2007 respectively.

Assitant Manager-MarketMaking

SAP Ariba (Ertwhile Ariba /FreeMarkets Inc)
Gurgaon, India
06.2001 - 04.2003

The company’s portfolio of GSM solutions includes Sourcing, Spend Visibility Solution, Supplier Implementation Solution. Its customers include buyers of industrial parts, raw materials, commodities, and services.

Ø Creating successful reverse auctions for direct materials on the portal in collaboration with vendors and customers.

Ø Empanelment of new vendors and end customers to increase outreach and create broad base.

Ø working with client teams and suppliers on pricing, product showcasing on the portal.

Ø Organizing large competitive bidding events to deliver successful procurement contracts to clients.

Highlights

Conducted competitive bidding event (pioneers in reverse auction) in all major cities, resulting in almost 1 crore turnover per event.

Conducted 12 such events with support of the steering team

Education

Bachelor of Arts - English Literature

Sri Venkateswara College DU
New Delhi
04.1997 - 05.2000

Master of Arts - English Literature

Punjab University
Chandigarh
05.2000 - 05.2002

MBA - Marketing

Symbiosis Pune
Pune
08.2002 - 06.2004

Diploma - Training & Development

ISTD Qutub Inst Area
New Delhi
07.2015 - 07.2016

Skills

Passionate about Customer Delight

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Timeline

Diploma - Training & Development

ISTD Qutub Inst Area
07.2015 - 07.2016

Business Head- Recruitments & Trainings

Trinity Acumen Services
08.2008 - 12.2017

Associate- Customer Services

Fidelity International
03.2005 - 06.2008

MBA - Marketing

Symbiosis Pune
08.2002 - 06.2004

Assitant Manager-MarketMaking

SAP Ariba (Ertwhile Ariba /FreeMarkets Inc)
06.2001 - 04.2003

Master of Arts - English Literature

Punjab University
05.2000 - 05.2002

Bachelor of Arts - English Literature

Sri Venkateswara College DU
04.1997 - 05.2000
Shweta AroraCustomer Support Specialist