Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shweta  Arora

Shweta Arora

Customer Support Specialist
Gurgaon,India

Summary

Customer-focused professional with successful 15-year career across sectors. Starting with GE capital as a first job, learnt early on to be passionately customer centric and realized that in all the roles thereafter it became a second nature. Hence while resuming work after a Sabbatical, I intend to leverage the same.

Overview

14
14
years of professional experience
8
8
years of post-secondary education

Work History

Business Head- Recruitments & Trainings

Trinity Acumen Services
Gurgaon, India
2008.08 - 2017.12

Self-owned and operated, end-to-end recruitment & Trainings business, TAS has grown into a niche boutique recruitment and training firm with some of the leading names in Media, Hospitality, Telecom and IT companies as client base.

Ø Leading both client acquisition and service fulfillment for both recruitment as well as training business.

Ø Working closely with hiring managers to understand their capacity planning strategies, generate job descriptions (including technical and behavioral inputs)

Ø Candidate sourcing, screening and short-listing, interviews and background checks.

Ø Key accounts owned: Red FM, IFCI, LemonTree Hotels, Airtel, Accenture.

Trusted partner of Red FM while expanding into Tier2 Tier 3 cities,

Associate- Customer Services

Fidelity International
Gurgaon, India
2005.03 - 2008.06

Fidelity is a Financial Services corporation with $6.8 trillion turnover in their Customer Services portfolio.

Ø To support clients around buying, selling and switching units in different mutual funds.

Ø Additional responsibility to handle testing projects for new systems and software.

Ø Active participation during expansion of India business and clients with AMFI certification.

Ø Delivering new process improvements and managing /resolving customer complaints.

Ø Additional responsibilities: To lead new hire orientation and mentoring.

Highlights :

Based on customer feedback from my region and exceeding the quota - Acknowledged and awarded as Rising Star of the Month, Highest Team Productivity Award and Exemplary Performer of the Year 2006, 2007 respectively.

Assitant Manager-MarketMaking

SAP Ariba (Ertwhile Ariba /FreeMarkets Inc)
Gurgaon, India
2001.06 - 2003.04

The company’s portfolio of GSM solutions includes Sourcing, Spend Visibility Solution, Supplier Implementation Solution. Its customers include buyers of industrial parts, raw materials, commodities, and services.

Ø Creating successful reverse auctions for direct materials on the portal in collaboration with vendors and customers.

Ø Empanelment of new vendors and end customers to increase outreach and create broad base.

Ø working with client teams and suppliers on pricing, product showcasing on the portal.

Ø Organizing large competitive bidding events to deliver successful procurement contracts to clients.

Highlights

Conducted competitive bidding event (pioneers in reverse auction) in all major cities, resulting in almost 1 crore turnover per event.

Conducted 12 such events with support of the steering team

Education

Bachelor of Arts - English Literature

Sri Venkateswara College DU
New Delhi
1997.04 - 2000.05

Master of Arts - English Literature

Punjab University
Chandigarh
2000.05 - 2002.05

MBA - Marketing

Symbiosis Pune
Pune
2002.08 - 2004.06

Diploma - Training & Development

ISTD Qutub Inst Area
New Delhi
2015.07 - 2016.07

Skills

Passionate about Customer Delight

Versatile

Phenomenal Communication Skills

Timeline

Diploma - Training & Development

ISTD Qutub Inst Area
2015.07 - 2016.07

Business Head- Recruitments & Trainings

Trinity Acumen Services
2008.08 - 2017.12

Associate- Customer Services

Fidelity International
2005.03 - 2008.06

MBA - Marketing

Symbiosis Pune
2002.08 - 2004.06

Assitant Manager-MarketMaking

SAP Ariba (Ertwhile Ariba /FreeMarkets Inc)
2001.06 - 2003.04

Master of Arts - English Literature

Punjab University
2000.05 - 2002.05

Bachelor of Arts - English Literature

Sri Venkateswara College DU
1997.04 - 2000.05
Shweta AroraCustomer Support Specialist