Customer-focused professional with successful 15-year career across sectors. Starting with GE capital as a first job, learnt early on to be passionately customer centric and realized that in all the roles thereafter it became a second nature. Hence while resuming work after a Sabbatical, I intend to leverage the same.
Self-owned and operated, end-to-end recruitment & Trainings business, TAS has grown into a niche boutique recruitment and training firm with some of the leading names in Media, Hospitality, Telecom and IT companies as client base.
Ø Leading both client acquisition and service fulfillment for both recruitment as well as training business.
Ø Working closely with hiring managers to understand their capacity planning strategies, generate job descriptions (including technical and behavioral inputs)
Ø Candidate sourcing, screening and short-listing, interviews and background checks.
Ø Key accounts owned: Red FM, IFCI, LemonTree Hotels, Airtel, Accenture.
Trusted partner of Red FM while expanding into Tier2 Tier 3 cities,
Fidelity is a Financial Services corporation with $6.8 trillion turnover in their Customer Services portfolio.
Ø To support clients around buying, selling and switching units in different mutual funds.
Ø Additional responsibility to handle testing projects for new systems and software.
Ø Active participation during expansion of India business and clients with AMFI certification.
Ø Delivering new process improvements and managing /resolving customer complaints.
Ø Additional responsibilities: To lead new hire orientation and mentoring.
Highlights :
Based on customer feedback from my region and exceeding the quota - Acknowledged and awarded as Rising Star of the Month, Highest Team Productivity Award and Exemplary Performer of the Year 2006, 2007 respectively.
The company’s portfolio of GSM solutions includes Sourcing, Spend Visibility Solution, Supplier Implementation Solution. Its customers include buyers of industrial parts, raw materials, commodities, and services.
Ø Creating successful reverse auctions for direct materials on the portal in collaboration with vendors and customers.
Ø Empanelment of new vendors and end customers to increase outreach and create broad base.
Ø working with client teams and suppliers on pricing, product showcasing on the portal.
Ø Organizing large competitive bidding events to deliver successful procurement contracts to clients.
Highlights
Conducted competitive bidding event (pioneers in reverse auction) in all major cities, resulting in almost 1 crore turnover per event.
Conducted 12 such events with support of the steering team
Passionate about Customer Delight
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