Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shweta Arora

Customer Support / Platform Administration / Change Engineer
Channasandra Main Road

Summary

Bilingual support associate with fluency in English and Hindi. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Stay at Home Mom

Home sweet Home
Bangalore
07.2015 - Current
  • Managed household budget for family of 4 and identified opportunities for savings and growth.
  • build a small art and craft online store and developed a community to share skills and knowledge.
  • Networked with other new moms and developed a community to help and comfort each other.

Change Engineer

IPsoft Global Services
Bangalore
07.2013 - 06.2015
  • Worked flexible hours across night, weekend and holiday shifts.
  • Educated customers and new hires about Platform configuration / monitoring capabilities and Change procedures.
  • Maintained up-to-date knowledge of Platform and service changes.
  • Trained staff on operating procedures and company services.

Change Engineer

IPsoft India Pvt. Ltd.
Bangalore
10.2010 - 06.2013
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Oversaw change management efforts to support implementation of critical initiatives driving technology, process and Platform changes.
  • Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.

Education

Bachelor of Engineering - Production And Industrial Engineering

MBM Collage of Engineering
Jodhpur
06.2006 - 08.2009

Skills

    Critical Thinking

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Accomplishments

  • Supervised team of 4 staff members.
  • Documented and resolved reoccurring issues with platform template which led to generations of frequent support cases by new customers.

Timeline

Stay at Home Mom

Home sweet Home
07.2015 - Current

Change Engineer

IPsoft Global Services
07.2013 - 06.2015

Change Engineer

IPsoft India Pvt. Ltd.
10.2010 - 06.2013

Bachelor of Engineering - Production And Industrial Engineering

MBM Collage of Engineering
06.2006 - 08.2009

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Shweta AroraCustomer Support / Platform Administration / Change Engineer