Shweta Arora
Customer Support / Platform Administration / Change Engineer
Channasandra Main Road
Summary
Bilingual support associate with fluency in English and Hindi. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Stay at Home Mom
Home sweet Home
Bangalore
07.2015 - Current
- Managed household budget for family of 4 and identified opportunities for savings and growth.
- build a small art and craft online store and developed a community to share skills and knowledge.
- Networked with other new moms and developed a community to help and comfort each other.
Change Engineer
IPsoft Global Services
Bangalore
07.2013 - 06.2015
- Worked flexible hours across night, weekend and holiday shifts.
- Educated customers and new hires about Platform configuration / monitoring capabilities and Change procedures.
- Maintained up-to-date knowledge of Platform and service changes.
- Trained staff on operating procedures and company services.
Change Engineer
IPsoft India Pvt. Ltd.
Bangalore
10.2010 - 06.2013
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and Platform changes.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
Education
Bachelor of Engineering - Production And Industrial Engineering
MBM Collage of Engineering
Jodhpur 06.2006 - 08.2009
Skills
Critical Thinking
Teamwork and Collaboration
Technical Support
Creative problem solving
Ticket support system management
Microsoft office
Technical documents comprehension
Accomplishments
- Supervised team of 4 staff members.
- Documented and resolved reoccurring issues with platform template which led to generations of frequent support cases by new customers.
Timeline
Stay at Home Mom
Home sweet Home
07.2015 - Current
Change Engineer
IPsoft Global Services
07.2013 - 06.2015
Change Engineer
IPsoft India Pvt. Ltd.
10.2010 - 06.2013
Bachelor of Engineering - Production And Industrial Engineering
MBM Collage of Engineering
06.2006 - 08.2009