Chirag Juneja
Customer Acquisition Manager
Gurugram
Summary
To secure employment with a professionally managed organization which uses existing skillset and efficiency and allows for career advancement through utilization of leadership, administrative and communication skills for mutual growth and success Lead generation
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Business Development Manager
The Queens English
05.2022 - 01.2023
- Produced findings reports to assist senior leadership with improving operations
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels
- Managing CAC for company lowest on industry
- Achieved best BDM awards and recognitions being focus on High Quality Sales and adherence to strong sales processes
- Manage Inside Sales team of 10-15 Learning Consultants /Sr. Learning Consultants initially
- Maximized customer engagement and satisfaction by delivering excellent customer service
- Manage team to Fix demo to Sell QE's courses to parents in India
Quality Team Leader
Cuemath
05.2021 - 05.2022
- Handling Operations at Cue Math with a team size of 10 -15 Sales Managers Implemented various tools, ideas and processes that helped in enabling and motivating team to work and achieve goals within stipulated period as per deadlines
- Have ensured 100% process adherence, SOP's while performing audits and revenue generation
- Have been solely responsible for Daily Productivity Report's creation, delivery and accuracy with great work ethics
- Taken care of validation and closure of contracts, agreements and sales with customer for their enrollments and experiences
Asset Business Manager
Oravel Private Stays LTD
08.2019 - 09.2020
- Developed and validated training plans for hires & other team members to help them understand the various aspects of the delivery and partner support management
- Received recognitions and appreciations from Operations Managers, Service Managers and Delivery Manager for on time delivery of deliverables while maintaining the Quality as per defined standards Merchandized and publicized existing products along with new one's introduced by the Company
- Adhered to polices and norms as determined by the board of directors to enable smooth working of the process
- Have handled partner complaints and taken care of providing optimum resolutions as per company's policies to maintain cordial relationships
Benefits Processor
AON
02.2017 - 07.2019
- Administering the health & welfare and defining benefits for clients
- Have worked in functionality testing also for clients like Well Fargo, Intel, Motorola India
- Solutions and Johnson and Johnson and have also handled responsibilities like: Writing test scenarios for functionality testing of the application as per requirement
- Preparing benefit requirement document as per process Handling HRIS Import and Export
- Handling client calls and queries
- Project management for defined benefits Handled Annual Enrolment for Global Clients
- Training and process implementation
- Strategic business planning and customer pre-qualifications
Assistant Manager
The Lord Krishna Thrift & Credit Society
07.2012 - 12.2013
- Supervise activities of the society
- Bought new customers / Business for the society helped in making policies
- Coordinated among all departments of the society
- Established targets and ensured to meet them in stipulated time
Education
Post Graduate Diploma - International Business
Symbiosiss
Pune 01.2014 - 04.2016
Bachelor of Commerce -
L.N. Hindu College
Rohtak 07.2009 - 04.2012
Higher Secondary School Certificate -
Pathania Public School
Rohtak 04.2008 - 04.2009
Secondary School Certificate -
Pathania Public School
Rohtak 04.2006 - 04.2007
Skills
People ManagementRelationship development
Territory Management
Claims Settlement
Insurance
Payroll Management
Timeline
Business Development Manager
The Queens English
05.2022 - 01.2023
Quality Team Leader
Cuemath
05.2021 - 05.2022
Asset Business Manager
Oravel Private Stays LTD
08.2019 - 09.2020
Benefits Processor
AON
02.2017 - 07.2019
Post Graduate Diploma - International Business
Symbiosiss
01.2014 - 04.2016
Assistant Manager
The Lord Krishna Thrift & Credit Society
07.2012 - 12.2013
Bachelor of Commerce -
L.N. Hindu College
07.2009 - 04.2012
Higher Secondary School Certificate -
Pathania Public School
04.2008 - 04.2009
Secondary School Certificate -
Pathania Public School
04.2006 - 04.2007