Shweta Biradar

• Ensure implementation of ITIL process on new projects and adherence to process in operations.
• Review service management KPIs as well as other performance data to ensure respective performance of the service provider.
• Oversee the quality of the delivered IT service and solution that support Healthineers business requirements.
• Oversee the quality of the delivered IT service and solution that support Healthineers business requirements.
• Support Consulting and Troubleshooting of IT infrastructure issues working with Business, IT partners and various IT teams and provide SME support for major incidents as needed.
• Present ideas in business-friendly and user-friendly language appropriate to both executive and managerial audiences.
• Effectively manage relationships with other infrastructure teams, application teams, stakeholders, business, and customer representatives.
• Prioritize work and handle multiple tasks simultaneously in a fast paced, diverse, and growth-oriented environment.
• Provide SME support for major incidents as needed; Consult, Troubleshoot and Solve IT infrastructure issues working with Business, IT partners and various IT teams.
• Oversee the delivery of quality IT solutions that support Healthineers business requirements ranging from direct requests from the business to complex and cross sector Global strategic initiatives.
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Drive customer satisfaction whilst delivering the best possible service experience across
Vodafone.
• Support customers by direction them towards Vodafone's support model and any associated systems/processes.
• Own and mainatain Service inventories & any customer information used across the business.
• Provide support to wider service community as and when required to meet customer
deadlines.
• Run and Manage Service Reviews with customers
• Oversee continuous Service Improvement process.
• Responsible for the production and updating of meeting minutes.
• Assist with escalation process only when service issues fall outside of BAU processes and
procedures.
• Issue of regular and timely standard service reporting.
• Tracking and recording service credits.
• Support delivery teams with progressing on-hold orders.
• Development and maintenance of standardized internal and customer documentation,processes and governance to support best practices.
• Develop and maintain excellent working relationships with customers and account
teams.
• Responsible for driving and managing incident management, Problem management,Change management, Inventory management, Service continuity improvements.
• Accountable for regular service level achievement reviews with stakeholders, Service single point of contact for stakeholders and governs the escalation for operational issues.
• Schedules and conducts regular business and service performance reviews and documents progress of action.
• Understanding of Telecommunications and Terminology.

Identify and make recommendations for process and tool improvements that increase the efficiency and productivity of the Lab Devices.
• Responsible for maintaining Bosch R&D Labs in India, Japan, Vietnam, China, Mexico and Brazil etc.
• Manage localization activities using daily management tools [SMT Tool]
• Establish and maintain technical training environments and coordinate with Organizational Development to track training participants’ status and results.
• Plan and manage workload across multiple projects.
• Manage Share point data.
• Complete all other duties as assigned.
• Ensuring the secure transmission of data from Bosch connected devices to non-Bosch connected device by creating a zones.
• Secure the Bosch R & D labs Network by creating 3 zones [Red zone, Yellow zone, Green zone].
• VLAN and ACL implementation in Labs.
• Conducting Self-check Audit and ITL Awareness training as per Central Directive guidelines.
• Educate the associates on Lab Network Security.

Admin for FOOTPRINT Tool.
• As a member of Toyota Kirloskar Motors Network Monitoring / NOC, responsible for monitoring the health and troubleshooting comprising of 550 plus WAN links.
• Controlling & maintaining the standard company processes Of TKM (Toyota Kirloskar Motors) available for Monitoring VRF/HUB Links using WUG Tool (What’s up Gold Monitoring
Tool)
• MRTG Monitoring.
• Coordinating with Hardware Vendors (IBM & Dimension Data) for Hardware issues and resolving it.
• Escalations and follow-up with different ISP’s like Bharti, Reliance, Vodafone, TATA related to Links Circuits for timely resolution of link related issues.
• Monitoring All Network Device Like Production Terminals, Data Center devices, Switches, Servers and Links of INDIA and PHILIPPINES.
• Providing resolution for WAN issue, Link Down, CRC Error, Packet drop and hardware issue.
• Maintaining the SLA defined for resolving the incidents.
• Assist the Client by resolving any Network connectivity issues or escalate to appropriate Engineer and our Management.