Shweta Choudhary
Ghaziabad
Summary
Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.
Overview
4
4
years of professional experience
Work History
Training Specialist
Wipro
Noida
10.2022 - Current
- Deputed as Training Specialist for Centre of excellence(COE).
- Conducting comprehensive training sessions for International clients.
- Responsible for conducting virtual and classroom batches both.
- Created assessments to evaluate the effectiveness of training programs.
- Detailed Analysis of especially Ramp batches along with their OJT & Nesting performance(0-60) presented during WBR, MBR, QBR & YBR.
- Responsible for PKT conduction in team.
Senior Trainer
NSB
Noida
03.2022 - 06.2022
- Deputed the role of Senior Trainer-In Swiggy inbound (Reporting to Senior Manager Training).
- Designed curriculum & content for TNI based activities–Refreshers, Dipchecks, assessment etc.
- Developed and implemented training programs for new process employees.
- Conducted classroom, on-the-job, and web-based training sessions to ensure employee understanding of processes.
- Created and maintained comprehensive documentation related to process training activities.
- Analyzed existing processes and developed plans for improvement based on best practices.
- Client Reviews on Training & Quality Performance.
Process Trainer
Ienergizer
Noida
07.2020 - 03.2022
- Started Journey as a Customer care representative and got promoted after one month.
- Deputed the role of Trainer-In Sales and Pre-Sales Process respectively Aakash Institute and Byju’s (Reporting to Senior Manager Training)
- Responsible for achieving a constant throughput of average 85% during high ramps (350+)
- Designed curriculum & content for TNI based activities–Refreshers, Dipchecks, assessment etc.
- Strategized governance of every activity conducted by manual tracking & involving process automation.
- Implemented Process Automation for Daily and High Importance briefings along with Evaluations. Also included the same for PKT's on the floor. Coverage of 96% champions and 100% for frontend supervisor’s month on month post deployment.
- Developed and implemented training programs for new process employees.
- Conducted classroom, on-the-job, and web-based training sessions to ensure employee understanding of processes.
- Created and maintained comprehensive documentation related to process training activities.
- Analyzed existing processes and developed plans for improvement based on best practices.
- Client Reviews on Training & Quality Performance.
Customer Service Representative
Tech Mahindra
Noida
08.2019 - 02.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Ensure to meet all KRA like CSAT, AHT, Login Hrs & CQ.
Education
Bachelor of Arts - B.A Programming
Delhi University
New Delhi India06.2021
High School Diploma -
Sarvodaya Kanya Vidyalaya
New Delhi 06.2019
Skills
- Classroom Experience
- Process Training
- Video Instruction
- Recruiting
- Virtual Training
- Training Program Development
- Employee Coaching
- Materials Preparation
- Feedback Analysis
- Verbal and Written Communication
- Presentation
Languages
Hindi
First Language
English
Upper Intermediate
B2
Accomplishments
- Promoted to Process Trainer within one month because of my exceptional performance.
- Recognized as Employee of the month for outstanding performance and team contributions several times.
Timeline
Training Specialist
Wipro
10.2022 - Current
Senior Trainer
NSB
03.2022 - 06.2022
Process Trainer
Ienergizer
07.2020 - 03.2022
Customer Service Representative
Tech Mahindra
08.2019 - 02.2020
Bachelor of Arts - B.A Programming
Delhi University
High School Diploma -
Sarvodaya Kanya Vidyalaya
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