SHWETA DAREKAR
Kalyan
Summary
Results-driven Client Success Manager with 3 years of experience managing end-to-end portfolios for clients. Proven track record of building strong relationships and delivering tailored solutions to meet customer needs. Demonstrated ability to work collaboratively within teams to achieve business goals, and deliver impactful solutions. Skilled in leveraging data to optimize performance and exceed client expectations. Expertise in driving customer satisfaction, implementing upselling strategies, and enhancing client relationships. Committed to fostering long-term partnerships and contributing to overall company success.
Overview
8
8
years of professional experience
Work History
Sr. Account Executive
Urja Communications
Mumbai
12.2024 - Current
- Developed and implemented comprehensive marketing strategies to increase accounts' visibility and growth.
- Coordinated with cross-functional teams to ensure brand consistency across all digital marketing efforts.
- Managed budgets for digital marketing campaigns, ensuring efficient allocation of resources to maximize results.
- Collaborated with design teams to create visually appealing graphics for internal communication and social media posts.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
Account Executive
TEAL India
Mumbai
01.2024 - 09.2024
- Focus on managing relationships with banks and housing finance companies
- Responsible for utilizing Teal's digital infrastructure to provide property due diligence solutions, optimizing efficiency, and improving customer satisfaction
- Duties include serving as the primary point of contact for client inquiries, addressing concerns and escalations, and conducting regular meetings to ensure alignment with client objectives
- Clientele includes Aditya Birla Housing Finance, Adani Capital, Bajaj Finance, RBIH , Caratlane Group.
Manager, Client Success
6Degree
Mumbai
08.2022 - 11.2023
- Successfully oversaw brand identity and developed marketing strategies, serving as the primary point of contact between clients and the company.
- Managed high-profile brands such as Laxmipati Sarees and Joules By Radhika ensuring seamless communication and alignment of objectives
- Implemented targeted account strategies that achieved a 25% increase in revenue, significantly enhancing overall business performance.
- Proven track record of 100% client retention with exceeding expectations
- Clientele includes Joolry, Ishhaara, Sporto, Inc.5 Shoes, Opium, Purple Tresor, Amul Macho, Bagatt and Buggati, Just In Time and CFS Vision
- Proactively identified opportunities for upselling and cross-selling.Work closely with internal teams to ensure the client brief is being well understood to execute strategies
- Effectively presented ideas, proposals, and reports to clients.
- Key points of handling the account include the following
- Brand identity and strategy development
- Product and service positioning analysis
- Marketing Campaigns and Brand performance analysis
- Timely reporting with solution oriented approach for brand growth
Communication Executive
Masoom NGO
Mumbai
03.2022 - 07.2022
- Provided a high level of administrative support with excellent patient communication
- Assisted in the designing aspect and content creation for the annual report
- Authored case studies, helped with newsletter writing, and assembled for toolkit in Canva
- Created posts for Instagram and made reels/edited videos
- Writing speeches and making presentations or other materials to be presented at company events, which included giving presentations at fundraising meetings.
Director of Rotaract
Club, SNDT Juhu
08.2018 - 04.2020
- As a director of the club, I was responsible for providing leadership and direction to the club
- This includes overseeing club activities, setting goals, and ensuring that the club operates in alignment with the Rotaract and
- Rotary International guidelines
- Responsible for coordinating and planning projects, which may include fundraising events, community outreach activities, and other initiatives aimed at making a positive impact on society
- Keeping records of club activities and achievements.
General Secretary
SNDT Women's University
Ghatkopar
06.2017 - 08.2018
- This role has been a great experience as a pivotal student leader, responsible for overseeing and coordinating various student activities and events, fostering communication between students and college administration; while representing the student body in decision-making processes
- Have undertaken major activities for the planning of Youth Festival during undergraduate years
Education
Diploma - Resource Management
Alison
07.2020
Diploma - Interior Design
Alison
07.2020
Master's - Resource Management & Interior Design
SNDT Women's University
Juhu01.2020
Bachelors - Resource Management & Interior Design
SNDT Women's University
Ghatkopar01.2018
Skills
- Account management
- Cross-functional collaboration
- Client retention
- Lead generation
- Presentation skills
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Reading
- Cooking
- Painting
- Travelling
Other Education
- Diploma in Resource Management, Alison, 07/20
- Diploma in Interior Design, Alison, 07/20
Leadership Experience
- Director of Rotaract Club, SNDT Juhu, Rotary, 08/18, 04/20, Provided leadership and direction to the club., Oversaw club activities, set goals, and ensured that the club operates in alignment with the Rotaract and Rotary International guidelines., Coordinated and planned projects, including fundraising events and community outreach activities., Kept records of club activities and achievements.
- General Secretary, SNDT Women's University, Ghatkopar, 06/17, 08/18, Oversaw and coordinated various student activities and events., Fostered communication between students and college administration., Represented the student body in decision-making processes., Undertook major activities for the planning of Youth Festival during undergraduate years.
References
References available upon request.
Timeline
Sr. Account Executive
Urja Communications
12.2024 - Current
Account Executive
TEAL India
01.2024 - 09.2024
Manager, Client Success
6Degree
08.2022 - 11.2023
Communication Executive
Masoom NGO
03.2022 - 07.2022
Director of Rotaract
Club, SNDT Juhu
08.2018 - 04.2020
General Secretary
SNDT Women's University
06.2017 - 08.2018
Diploma - Resource Management
Alison
Diploma - Interior Design
Alison
Master's - Resource Management & Interior Design
SNDT Women's University
Bachelors - Resource Management & Interior Design
SNDT Women's University
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