Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Shweta Deokar

Jalna

Summary

Responsible Network Engineer, I want to implement my knowledge and skills for my personal growth as well as the growth and development of an organization. A result-oriented professional in Networking, Network Support, and Desktop Support. Proficiency in designing, configuring, and administering system landscapes, performing detailed hardware and software selections as well as defining and implementing high availability solutions. Skilled in planning, installation, administration, and maintenance of LAN/WAN, analysis of network security needs, security, disaster recovery management, and other services.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Technical Executive

Infosys Pvt Ltd
Pune
03.2021 - 12.2022
  • Responsible for Network, Server maintenance, Desktop support, and software installations.
  • Monitoring network devices, Servers using Putty, Citrix SD-WAN.
  • Installation of Operating System as per requirement.
  • Perform daily, weekly, and monthly Monitoring & Report Generation activities for Servers and Network devices.
  • Understand the root cause of problems (RCA) and provide solutions for the same.
  • Prepare Daily, Weekly & Monthly Backup Checklist of Network and Servers
  • Proficient with Installation, Configuration, Administration & Troubleshooting of Windows operating systems
  • Multi-Vendor Case Logging & Support Management, Messaging & Collaboration
  • Ability to troubleshoot real-time production problems
  • Install & Deploy License on Servers
  • Follow the SLAs and procedures
  • And the Ability to resolve real-time requests raised by users as per SLA
  • Providing technical support via Helpdesk
  • Ability to troubleshoot real-time production problems
  • Perform the necessary handover procedures in shift work.

Technical Support Engineer

LR Technology
Sambhajinagar
09.2019 - 02.2021
  • Study and clarify testing requirement to QA engineer.
  • Determine what to test, Prioritized the task and monitor the test coverage.
  • Doing the quality check of the hardware before doing the testing.
  • Doing the testing as per SOP.
  • After doing the testing send it for the quality check.

Associate Customer Support

Tech Mahindra
Pune
08.2018 - 08.2019
  • Addressed technical problems related to computer software and hardware to remediate timely resolutions.
  • Followed up with customers after issue resolution to ensure satisfaction.
  • Maintained a knowledge base of known issues and resolutions.
  • Tracked all open tickets in the ticketing system until completion.

Education

B.E - Information Technology

MIT College
Sambhajinagar
06-2017

Diploma - Computer Science

Maharashtra State Board of Mumbai
Jalna
06-2014

Skills

  • Configuring Cisco routers
  • IP subnetting
  • Routing protocols (RIP, EIGRP, OSPF)
  • Troubleshooting Switching & VLAN creation
  • Managing access list
  • NAT configuration, proxy server and firewalls
  • Cisco 1700, 1800 series Routers
  • Cisco 1900, 2900 series catalyst switches
  • Local Area Networks architecture
  • IP Address Management implementation and maintenance
  • Network Connectivity and Remote Access Solution implementation
  • Windows server installation in host and compute environment
  • Active Directory and Domain Services installation and configuration
  • Operating System: Win 7,8,10
  • Protocols: TCP/IP, Ethernet, Fast Ethernet, SMTP, FTP, Telnet, SNMP,DHCP,DNS, BGP, MPLS, VRRP, HSRP, GLBP
  • WAN Technologies: Frame Relay, PPP, POS, ATM, DSL, ISDN
  • Hardware: Cisco routers, switches, CSU/DSU, modems

Certification

  • CCNA Certification - Cisco Certified Network Associate

Languages

  • English
  • Hindi
  • Marathi

Timeline

Senior Technical Executive

Infosys Pvt Ltd
03.2021 - 12.2022

Technical Support Engineer

LR Technology
09.2019 - 02.2021

Associate Customer Support

Tech Mahindra
08.2018 - 08.2019

B.E - Information Technology

MIT College

Diploma - Computer Science

Maharashtra State Board of Mumbai

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Shweta Deokar