Shweta Dhanvijay

Six years of IT Infrastructure management experience to support IT operations. Background in successful IT implementation and presentation to key stakeholders. Successfully coordinates project work to mitigate risks and solve technical issues while providing IT budget oversight. Successful at optimizing security standards and managing systems and project implementation. Knowledgeable about installing, configuring, and implementing the IT system and project by designing the cost-effective solution and architecture which helps organization to increase productivity.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

[Master in Network Administration] Training - [July 2018 to December 2018]

• Designed and implemented scalable IT solutions and architectures tailored to specific business requirements and operational goals.
• Managed identity lifecycle and access control, assigning granular permissions based on specific departmental needs and roles.
• Managed and secured enterprise endpoints using Microsoft Intune, deploying apps and compliance policies.
• Facilitated the Change Management process, coordinating with technical teams and the CAB to evaluate risks and ensure seamless deployments.
• Administered Windows Server 2012, managing core services including DHCP, DNS, and Group Policies (GPO) to ensure network stability.
• Managed the end-to-end lifecycle of service and incident requests, ensuring accurate documentation and timely resolution.
• Performed multi-layer troubleshooting for core infrastructure, including servers, email configuration, network connectivity and barcode printers.
• Liaised with third-party providers to streamline service delivery and resolve complex technical issues.
• Managed data integrity by performing regular backup and restoration of file server data using Azure Backup.
• Managed software lifecycle by assigning and configuring licenses for MS Office, Symantec, and BarTender to ensure compliance.
• Managed IT procurement, researching and sourcing hardware to meet technical requirements and budget constraints.
• Managed IT procurement, researching and sourcing hardware to meet technical requirements and budget constraints.
• Provisioned and supported Office 365 services while managing the configuration and maintenance of the corporate EPABX system.
• Troubleshot and optimized network performance, ensuring minimal downtime for critical business operations.
• Supported IT compliance audits by streamlining the retrieval of technical documentation and verifying the status of physical assets.
• Spearheaded CyberVadis IT audits, ensuring alignment with security compliance, incident management, and business continuity protocols.