Shweta Divedi

I am a dedicated and detail-oriented Subject Matter expert in Account Receivable Specialist with over 3.6 years of experience in customer service and financial transactions.

· Oversee trade payment processes utilizing High Radius and Trade Promotion Management systems.

· Validating credit or debit and sending them to customer for collection and refund.

· Authenticate agreements and contracts provided by the sales team and clients.

· Conduct weekly status meetings with the on-site team to monitor payment submissions and processing.

· Maintain comprehensive records of short-payments and recoding the deductions under the appropriate header.

· Provide daily status reports on deduction closures to sales representatives.

· Generate detailed end-of-day production reports.

· Address client inquiries and deliver tailored, effective solutions.

· Analyzing and identifying the nature of deduction take by customer i.e. discount, rebates, allowances and unauthorized deductions.

· Working on shipping fines and trade or non trade bucket.

· Using SAP T-code (FB03, F-30, FBL5N, FBL3N, VF03, VA13, FCH2) for splitting, tax remove, cross offset, GL transfer, offset the credit and deduction with each other.

· Work on invalid deduction and ask a repayment from our customers.

· Create multiple reports i.e MVV, ODR, 75+Sweep, Coding Errors.

· Facilitating communication between departments ensure efficient workflow processes.

· Monitored KPIs related to to process performance in order to detect any issues or potential problems early on.

Provided financial advice and guidance to the customer for the unsecured debt solutions i.e IVA, DRO & DMP and Life Insurance.

Provided financial advice and guidance to the customer for the unsecured debt solutions i.e IVA, DRO & DMP and Life Insurance.