Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Websites
Accomplishments
Timeline
Generic
Shweta D'Silva

Shweta D'Silva

Kalyan West

Summary

Accomplished Senior Project Manager with a proven track record at SS&C Technologies, adept in Programme and Vendor Management. Excelled in migrating client data and digitalizing processes, enhancing operational efficiency. Skilled in Risk & Issue Management and fostering strong client relationships, demonstrating exceptional cross-functional communication and leadership.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Project Manager

SS&C Technologies
Thane
09.2020 - Current
  • Managed various complex projects.
  • Led data migration project to transition client information to a new platform across UK and German jurisdictions.
  • Upgraded correspondence methods by implementing digital solutions.
  • Led migration of over 30 clients to new correspondence printing solution.
  • Oversaw platform upgrade project.
  • Handled regular client change requests efficiently.
  • Ensured accurate compilation of cost estimations.
  • Managing resources for the project by raising the required resource demand.
  • Tracking project delivery and ensuring the project is delivered within the agreed budget and timelines.
  • Managing project documentation, starting from inception to the closure of the project.
  • Responsible for budgeting and finance management.
  • Highlighting and managing project risks, issues, and dependencies.
  • Managing internal and external project reporting.
  • Share project reports with the client, internal stakeholders, and executive leadership, and manage escalations in a timely manner.
  • Liaising with third-party providers and vendors.
  • Reviewing SOWs, and facilitating internal approval.
  • Vendor invoicing.

Project Management (PMO and Project Manager)

Willis Towers Watson
04.2015 - 09.2020
  • Oversaw full lifecycle of proof of concept for two key business processes.
  • Planned and organized project delivery aligned with business needs.
  • Analyzed performance against financial forecasts.
  • Guided business managers with insightful guidance on the POC project and ensured seamless integration of its components.
  • Oversaw procurement and legal processes including SOW, SFA, MSA, NDA.
  • Share delivery status updates during steering committee meetings.
  • Maintain budget adherence while managing cross-functional activities.
  • Assessed program modifications to determine their implications on costs and other factors.
  • Monitored program and project risks.
  • Implemented strategic controls within the Operational Improvement Program.

Process Leader

Capita India Pvt. Ltd
08.2008 - 04.2015
  • Overseeing team responsibilities.
  • Oversaw work queue positions to meet deadlines.
  • Developed and implemented process improvement initiatives to increase efficiency and accuracy.
  • Monitored production processes and identified areas of opportunity for improvement in safety, quality, cost, delivery, morale and productivity.
  • Provided technical guidance to production staff on efficient operation of equipment and machinery.
  • Assisted with the design of new processes to improve product quality and reduce costs.
  • Conducted regular reviews of current processes to identify opportunities for improvement or development.
  • Coordinated cross-functional teams in order to achieve process improvements.
  • Analyzed data from production activities for process optimization purposes.
  • Implemented corrective action plans when necessary to address any nonconformities found during audits or inspections.

Phone Banking Officer

ICICI Bank Ltd.
09.2006 - 08.2008
  • Provided customers with accurate information about products, services, features, and benefits.
  • Monitored customer service calls for compliance.
  • Functioned as ad-hoc trainer from June to December 2007.
  • Regularly updated team's knowledge through targeted sessions.

Customer Service Representative

Reliance Infostreams Pvt. Ltd
01.2005 - 09.2006
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Retention Officer

Standard Chartered Bank (DSA)
08.2004 - 12.2004
  • Addressing customer inquiries related to credit cards.
  • Increased sales through cross-selling.

Education

BSc - Physics

PG Diploma - Finance Management

Skills

  • Programme Management
  • Project Management
  • Vendor Management
  • Change Management
  • Financial Management
  • Risk & Issue Management
  • Quality Management
  • Stakeholder Management
  • Cross-functional communication
  • Training and mentoring
  • Scope management
  • Project goals and milestones
  • Project scheduling
  • Schedule coordination
  • Multi-project management
  • Client relationship management

Affiliations

  • Advocate of diversity and inclusion specifically for people with learning disabilities
  • Lead Corporate Social Responsibility for SS&C from 2022 till date
  • Mental Health First Aider for Mumbai office

Certification

  • Prince 2® Agile Practitioner
  • CII Certified Pension Admin

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Websites

Accomplishments

  • SS&C Technologies - Received Above & Beyond award in June 2022, November 2023 July 2024 for going above the call of duty to manage the project
  • Willis Towers Watson - Star Award in November 2017 for successful delivery of Operational Improvement Programme
  • Capita India - Employee of the month Award for March 2009 and March 2010

Timeline

Senior Project Manager

SS&C Technologies
09.2020 - Current

Project Management (PMO and Project Manager)

Willis Towers Watson
04.2015 - 09.2020

Process Leader

Capita India Pvt. Ltd
08.2008 - 04.2015

Phone Banking Officer

ICICI Bank Ltd.
09.2006 - 08.2008

Customer Service Representative

Reliance Infostreams Pvt. Ltd
01.2005 - 09.2006

Retention Officer

Standard Chartered Bank (DSA)
08.2004 - 12.2004

BSc - Physics

PG Diploma - Finance Management

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Shweta D'Silva