Shweta Dwivedi

• Directed strategic financial and business transformation projects from inception to execution, ensuring measurable business outcomes, and sustainable ROI.
• Partnered with executive leadership and cross-functional teams to align project portfolios with organizational goals and growth priorities.
• Built project governance structures, KPI frameworks, and performance dashboards to drive accountability and informed decision-making.
• Partnered with senior leadership to support strategic account initiatives, monitor business performance, and identify risks affecting customer satisfaction and retention.
• Facilitated cross-functional coordination across finance, operations, and leadership teams to resolve business challenges timely and deliver client-focused initiatives successfully.
• Developed forecasting models, performance dashboards, and reporting frameworks to support business planning, revenue visibility, and decision-making.
• Led budgeting, forecasting, resource planning, and risk management activities across multiple high-priority initiatives.
• Challenged existing processes and operating models, identifying opportunities to simplify operations and enhance scalability.

• Coordinated end-to-end NGO projects with NDMC, managing timelines, resources, and deliverables to align execution with municipal and community objectives.
• Acted as the primary coordination point between NDMC officials, internal teams, field volunteers, and vendors to enable effective communication and on-ground implementation.
• Managed stakeholder relationships with government bodies, vendors, and internal teams to enhance engagement, alignment, and service quality.
• Acted as the primary escalation point for operational challenges, proactively resolving issues, and minimizing the impact on project delivery.
• Developed and maintained SOPs, reporting mechanisms, and governance processes to improve operational efficiency and consistency.
• Managed vendor onboarding, coordination, and performance tracking in compliance with NGO and NDMC guidelines, ensuring service quality, ethical standards, and cost efficiency.
• Supported budget monitoring and expense tracking for NDMC-linked projects, identifying variances early, and assisting in the optimal utilization of allocated funds.
• Identified operational risks and implementation challenges, proactively resolving issues to avoid delays in community program delivery.
• Delivered regular status updates, review notes, and impact summaries to NGO leadership and NDMC stakeholders to maintain transparency and ensure alignment with project goals.

• Managed end-to-end project execution for sales and operational initiatives, improving conversion rates by 18%, and revenue growth by 20%.
• Led cross-functional collaboration between marketing, operations, and finance teams, reducing process delays by 25%.
• Delivered performance reports and dashboards to leadership, enhancing project success rates by 10–15%.
• Managed key customer and stakeholder interactions to support retention initiatives and ensure positive customer experience throughout engagement lifecycles.
• Collaborated with sales, operations, and leadership teams to identify opportunities for customer retention, revenue growth, and process optimization.
• Supported account planning activities through performance analysis, forecasting, and business reporting.
• Contributed to revenue growth through customer relationship management, upselling opportunities, and strategic stakeholder engagement.
• Utilized CRM systems and reporting tools to track customer performance metrics and pipeline activities, informing business outcomes.
• Implemented structured workflows and reporting mechanisms, increasing team productivity by 15%.

• Developed new business opportunities through market research, lead generation, networking, and strategic outreach initiatives, contributing to overall revenue growth.
• Managed the complete sales cycle from prospecting and qualification to proposal development, negotiation, and successful deal closure.
• Built and maintained strong relationships with key clients, resulting in increased customer retention, repeat business, and revenue growth.
• Collaborated with cross-functional teams to ensure seamless client onboarding and project execution, enhancing client satisfaction and project delivery efficiency.
• Conducted market analysis and competitor research to identify emerging trends and customer needs, informing business expansion strategies and opportunities.
• Negotiated commercial agreements and contracts while ensuring alignment with organizational objectives and client expectations.
• Monitored sales performance metrics, maintained CRM records, and generated reports to support strategic decision-making and forecasting.
• Mentored junior business development executives, providing guidance on lead generation, client engagement, and sales best practices.
• Conducted renewal discussions, commercial negotiations, and account management activities to maximize customer value and business outcomes.
• Analyzed market trends, customer feedback, and competitive insights to support business strategy and account growth opportunities.
• Consistently contributed to achieving and exceeding revenue targets through strategic account management and business growth initiatives.

• Assisted faculty members in designing and preparing study materials, notes, and practice resources for the UPSC Preliminary, Mains, and Interview stages.

• Provided academic support and guidance to UPSC aspirants regarding examination strategy, syllabus coverage, current affairs preparation, and answer-writing techniques.

• Evaluated and reviewed students' answer sheets, delivering constructive feedback that enhanced analytical thinking and writing skills.

• Coordinated with faculty to organize mock tests, interview preparation sessions, and performance assessment activities.

• Conducted research and compiled relevant content from current affairs, government reports, and standard reference materials for classroom discussions, and study modules.

Tracked students' preparation progress and identified areas for improvement through regular performance analysis.

• Assisted in managing educational content, maintaining academic records, and ensuring the timely distribution of study materials.

• Developed strong skills in research, content development, stakeholder coordination, mentoring, and educational program support.