Shweta Honakeri
Inside Sales Customer Relationship| Client Research Management Professional |
Bengaluru
Summary
With 9+ years of experience in Inside Sales within the industrial manufacturing sector, I have developed strong expertise in customer relationship management, sales coordination, quotation preparation, order processing, and cross-functional collaboration.
Throughout my career at Igus India, I worked closely with customers and internal teams to ensure smooth order execution, timely communication, and high levels of customer satisfaction. I enjoy building strong professional relationships, solving customer queries, and supporting business operations with accuracy and efficiency.
Overview
11
11
years of professional experience
Work History
Inside Sales Support Specialist
Igus India
Bengaluru, India
11.2022 - 10.2025
- Managed customer accounts and provided end-to-end sales support.
- Prepared quotations and processed customer sales orders.
- Coordinated with production, logistics, and internal teams to ensure timely order fulfillment.
- Built and maintained long-term customer relationships through effective communication and support.
- Delivered prompt customer service by addressing customer inquiries and resolving order-related issues.
- Worked with CRM and ERP systems to maintain customer and order information.
- Collaborated with technical and sales teams to support customer requirements and business objectives.
Customer Relations Specialist
Igus India
Bengaluru, India
06.2017 - 11.2021
- Managed Customer Relationship Management (CRM) operations for customers across PAN India.
- Delivering end-to-end customer support throughout the order lifecycle.
- Served as the primary point of contact for customer enquiries, service requests, complaints, and escalations.
- Ensuring prompt resolution and a high level of customer satisfaction.
- Coordinated with cross-functional teams including Sales, Production, Planning, Warehouse, Logistics, and Dispatch to facilitate seamless order execution and timely deliveries.
- Monitored order status, shipment schedules, dispatch activities, and logistics movements, providing proactive updates to customers and resolving delivery-related concerns efficiently.
- Processed customer requests and maintained accurate order information using Infor ERP, ensuring data accuracy and compliance with organizational processes.
- Consistently demonstrated strong problem-solving, communication, and relationship management skills while contributing to operational efficiency and an enhanced customer experience.
- Developed and maintained strong relationships with clients to enhance satisfaction and loyalty.
Client Support Specialist
Igus India
Bengaluru, India
08.2014 - 06.2017
- Conducted B2B market and client research to identify potential business opportunities within the manufacturing and industrial sectors across PAN India.
- Handling customer calls 50+.
- Researched target companies, analysed industry segments, and identified prospective customers aligned with the organisation's products and business objectives.
- Established initial contact with key decision-makers, including Purchase Managers, Procurement Heads, Plant Managers, Design Engineers, CEO's, Directors, and other stakeholders to introduce Igus India's products and solutions.
- Gathered detailed information on customer requirements, manufacturing processes, applications, existing suppliers, and business potential to generate qualified sales leads.
- Identified the appropriate point of contact within organizations, scheduled appointments, and coordinated with Sales Engineers for customer visits.
- Maintained accurate customer and lead information in internal databases, prepared market intelligence reports, and ensured timely follow-up with prospective customers.
- Collaborated closely with the sales team to support business development initiatives and contribute to lead generation and customer acquisition efforts.
- Developed and maintained strong relationships with clients to enhance satisfaction and retention.
- Provided expert support for client inquiries, ensuring timely and accurate resolutions.
Education
BBA - Management
Chetana Education Society
Vijayapura, Karnataka.India 04.2001 -
Skills
Customer Relationship Management
Quotation Preparation
Infor ERP
Customer Support
B2B Sales
Supply Chain Coordination
Microsoft Excel
Communication Skills
Order Management Executive
Time Management
Timeline
Inside Sales Support Specialist
Igus India
11.2022 - 10.2025
Customer Relations Specialist
Igus India
06.2017 - 11.2021
Client Support Specialist
Igus India
08.2014 - 06.2017
BBA - Management
Chetana Education Society
04.2001 -
Building professional networks
Actively build professional networks through LinkedIn by connecting with industry professionals, staying updated on industry trends, and engaging in professional discussions to enhance knowledge and career growth.