SHWETA JADHAV

Assisted the branch manager in day-to-day operations, including customer service, staff management, and compliance. Collaborated with sales team to achieve branch goals.

• Managed daily operations of a busy bank branch, overseeing a team of 8 employees. Responsible for driving profitable business efforts, enhancing customer relationships, and ensuring compliance with banking regulations.
• Implemented new sales strategies resulting in a 10% increase in monthly revenue
• Streamlined operational processes, reducing customer wait times by 15%
• Led team in achieving branch sales goals for three consecutive quarters. Responsible for monitoring business, compliance and operations
• Handling all audit related requirement for the branch (CST, SQ, IAD, Infra, Gold audit)

• Manage the delivery of Customer First Service Excellence.
• Promotes a positive image of the bank; develops and maintains effective business relationships with customers, employees and business partners. Professional and courteous customer service with high level of integrity and accuracy.
• Excellent record of improving branch productivity and driving consistent delivery of services.

• Address and handle customer complaints or concerns about new and existing Stander customers in regards to service and satisfaction within the retail branch environment.
• The customer accounts; updating the KYC details of customers who all are falling in different risk categories; ensuring adherence to service standards of the bank & regulatory compliance as laid down by RBI & other regulatory authorities

• Ensuring the smooth running of basic transactions and authorizations.Knowledge of foreign currency. Deal booking for recovery of FCTL Loan. Booking loan receipt entries for recovery of loan installment.Process part-payment & full closer of loan as per BH approval attached for FC charges waiver.
• Set or change repayment schedule on tenure or EMI based. Provide normal interest, penal interest and FC charges (as per SL) calculation

• Keep a record of the several transactions processed by the bank on daily basis by posting accurate accounting entries in record books for every transaction.Handle customer query at counter and process their transactions.KYC Complaisance.

• Preparation of fund flow on daily basis & Projected Weekly Cash Flow. Daily Bank Reconciliations of Payment and Subscription & Interest accounts.Scrutiny of Income & expenditure ledger to check corrects posting of entries. Brokerage Payment Entry in Institution & Mutual Fund Department.Process account receivable , account payable, Contra & JV Entry on Daily basis in system. Handling Delegation & Re-delegation of Bank Operating Powers.