Shweta Kamat
Goa
Summary
Dynamic and results-driven Senior Manager specializing in Client Acquisition with 4.6 years experience in building and nurturing client relationships. Proven track record of driving customer success and enhancing client satisfaction through strategic initiatives and tailored solutions. Adept at navigating complex client dynamics and fostering long-term partnerships to ensure sustainable revenue growth. Committed to excellence in client handling and fostering collaborative environments that lead to success for both clients and the organization.
Overview
5
5
years of professional experience
Work History
Senior Manager - Presales/Client Acquisition
MyAnatomy
04.2023 - Current
- Spearheaded implementation of sales process, optimizing efficiency and enhancing client acquisition strategies
- Led 6 professionals in developing and executing pre-sales and client acquisition strategies
- Successfully integrated CRM system to streamline operations and improve client relationship management
- Utilized LinkedIn automation techniques and Email Marketing to enhance brand visibility and attract potential clients, resulting in increased market presence and lead generation
- Utilized market research and customer feedback to refine pre-sales approaches, resulting in increased customer engagement
- Delivered comprehensive product demos to prospective clients, highlighting key features and benefits, addressing specific needs, and driving engagement to accelerate the sales process
- Successfully guided clients through onboarding processes to ensure smooth adoption of products/services.
- Provided proactive and reactive support to clients, troubleshooting issues and resolving escalations efficiently.
- Collaborated with Product and Development teams to relay customer feedback and advocate for new features or improvements.
Implementation Manager
Avegen
08.2022 - 02.2023
- Leading delivery of a digital health product for a large pharmaceutical company with Client Digital Solutions Lead for EMEA
- Managing onboarding and roll out of a digital health care product for 12 operating companies that fall under an EMEA umbrella
- In addition, managing a full localization for each country
- Maintain project authority at all stages including project build, delivery, status, budget tracking and delegation of tasks including end-to-end development and deployment
- Acting as a Product Owner for introduction of new features for digital health product
- Acting as an Account Manager for 'live' countries, providing data updates and managing requirements for new feature roll outs
- Oversee project team, ensuring successful implementation of each element of projects in line with specified milestones and budget
- Lead team meetings to review status and resolve issues in order to meet tight deadlines
- Working closely with Client Digital Solutions to solve complex problems and develop specific solutions that arise from various demands and requirements from stakeholders
- Producing weekly and fortnightly reports for senior management both internally and externally
Account Manager
Alore
03.2022 - 08.2022
- Developed and maintained strong ties with the top leadership of clients from various sectors, actively managed 12 clients to target the right market and generated more than target
- Developed and implemented account plans and sales strategies to meet and exceed sales targets using CRM software for Email campaigns and LinkedIn marketing
- Monitored key metrics, such as Net Promoter Score (NPS) to assess and improve client engagement.
- Proactively managed account renewals, achieving high retention rates and minimizing customer churn.
Senior Business Development Associate
ImpactGuru
04.2020 - 01.2022
- Achieved more than monthly target by 86.66%
- Spearheaded Pune division to lead and build partnerships with various multi-specialty hospitals by helping individuals raise funds through online platforms, increasing overall revenue generated by the hospitals
- Build effective long-term relationships with new hospitals that can be leveraged for partnership development
- Provided counselling and support sessions regularly to build strong, healthy and long-term business relationships with the clients and to the patients to ensure maximum customer satisfaction by creating successful campaigns that benefit the hospital in terms of customer retention
Education
MBA - Healthcare And Hospital Administration
Symbiosis Institute Of Health Sciences
03.2020
Bachelor of Science - Biotechnology
Dhempe College of Arts And Science
04.2017
Skills
- Market Research
- Presales & Marketing
- Project Management
- Product Demonstration
- Cross-Functional Collaboration
- Client Onboarding
- Account Management & Growth
- Customer Success & Retention
- Requirements Gathering
- Planning & Coordination
Tools & Technologies
Microsoft Office, JSON Structure, WordPress, Smartsheet, Excel, Jira, Trello, Alore CRM, Waalaxy, Zoho CRM, Apollo, Salesgear, Mailshake, Sendgrid, Rocketreach, LinkedIn Sales Navigator and Zoom Info, Click Up
Timeline
Senior Manager - Presales/Client Acquisition
MyAnatomy
04.2023 - Current
Implementation Manager
Avegen
08.2022 - 02.2023
Account Manager
Alore
03.2022 - 08.2022
Senior Business Development Associate
ImpactGuru
04.2020 - 01.2022
MBA - Healthcare And Hospital Administration
Symbiosis Institute Of Health Sciences
Bachelor of Science - Biotechnology
Dhempe College of Arts And Science
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