Shweta Kapoor
Noida,UP
Summary
With over a decade experience in customer relationship management, skilled in market research, data analysis, budget review and reporting. Top-notch administrator with financially-savvy and organized approach. Familiar with helping business leaders understand all facets of operations. Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Overview
16
16
years of professional experience
Work History
Consular Management Analyst (Consular Assistant)
U.S. Embassy
02.2019 - Current
- Relationship building with external and internal stakeholders resulting in surpassing revenue generation by 20% for organization.
- Orchestrated successful outreach campaign through strategic networking and referrals.
- Deployed custom CRM platform for stakeholder management, performed data analysis for report generation and enhancing customer relationship management.
- Provided mentorship to new team members, enhancing team skillset and overall performance.
Executive Assistant to Minister-Counselor for Consular Affairs
U.S. Embassy
01.2017 - 02.2019
- Foster productive and professional relationships with Government of India (GOI) authorities and other business officials to facilitate bilateral relationships.
- Forged partnerships and meetings with top C-Suite officials and GOI Ministries for joint promotions, widening reach for various programs.
- Pioneered a local community outreach program that collaborated with various nonprofits, enhancing company reputation for social responsibility.
Visa Assistant
U.S. Embassy
10.2010 - 12.2016
- Developed a comprehensive portfolio that contributed to identity the increase in revenue generation in a different segments.
- Increased network by 20% by reaching through the implementation of a targeted social media strategy.
- Negotiated and closed high-value contracts annually , consistently receiving commendation for customer satisfaction.
Program Coordinator
Elite Model Management India Private Limited
06.2008 - 06.2009
- Responsible for business development and client management. Led a team of agents to increase the number of listings by 25%, resulting in surpassing the pervious year's sales record by 15%.
- Developing, monitoring, preparing reports, and performing surveys regarding the progress of the programs offered by Elite.
Education
MBA - Human Resources Management
Sikkim Manipal University
2013
Bachelor of Science - Information Technology
Sikkim Manipal University
2007
Skills
- Customer Relationship Management
- Time management abilities
- Business process improvement
- Administration
- Marketing and Outreach
- Market Analysis and Research
- Excellent Communication
- Team Player
- Logistics Coordination
- Procurement Management
- Proactive
- Office Support
- Budgeting and Finance
- Strategic Planner
- Data Analysis and Visualization
Professional Highlights
- Mission Honor Award- Project Development - Demonstrating leadership and innovation in improving Embassy New Delhi's processing petition-based work visas.
- Eagle Award - For dedication and hard work going above and beyond regular responsibilities to ensure smooth operations during the summer transition.
- Eagle Award - Proactive work in supporting the Minister Counselor for Consular Affairs in coordinating consular operations throughout Mission India.
- Franklin Award- Improving Customer service and increasing efficiency of New Delhi's Immigrant visa processing.
- Leadership Award (Develop Next Generation)- Created standard operating process for Immigrant Unit.
- Leadership Award (Communicate) - CTI's mission through training programs (US Embassy)
- Leadership Award (Learn Constantly) - Taking initiatives in new tasks, even when they are unclear and complicated.
- Extra Mile Award - Quality of Service and Timeliness of Service- For working on the statistics for the U.S. Ambassador to India.
Certificates and Trainings
- Successful Completion of PS 311 - Data Analysis and Visualization at Foreign Service Institute, Washington DC, U.S.A.
- Successful Completion of PC 123 - Immigrant Visa Workshop at Foreign Service Institute, Washington DC, U.S.A.
- Successful Completion of RP-401 - Leadership and Management Skill Course at REDC Bangkok, Thailand.
- Successful Completion of PC 102 - Immigration Law, Tibetan refugee and asylee and Visa Operations Correspondence Course
- Successful Completion of PC 103 - Nationality Law/ Consular Procedures Correspondence Course.
- Completed Cross training in American Citizen Services (ACS) and learnt ACS work process.
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Punjabi
Intermediate (B1)
German
Elementary (A2)
Timeline
Consular Management Analyst (Consular Assistant)
U.S. Embassy
02.2019 - Current
Executive Assistant to Minister-Counselor for Consular Affairs
U.S. Embassy
01.2017 - 02.2019
Visa Assistant
U.S. Embassy
10.2010 - 12.2016
Program Coordinator
Elite Model Management India Private Limited
06.2008 - 06.2009
MBA - Human Resources Management
Sikkim Manipal University
Bachelor of Science - Information Technology
Sikkim Manipal University
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