Shweta Kashid
Pune
Summary
Dynamic and detail-oriented administrative professional experience in business support, customer relations, and process optimization. Proven track record of enhancing operational efficiency and supporting cross-functional teams in diverse environments. Strong analytical skills, proficient in MS Excel, with a commitment to continuous improvement and compliance with company policies.
Overview
17
17
years of professional experience
Work History
Admin & Business Support
aioneers Technologies India Pvt Ltd
Pune
12.2023 - Current
- Assist with travel arrangements for employees, including booking flights, hotels, and transportation.
- Utilize MS Excel to analyze data and generate reports.
- Assist with document preparation, including reports, presentations, and correspondence, ensuring accuracy and professionalism.
- Collaborate with cross-functional teams to ensure seamless process integration.
- Assist in office supply management and procurement, monitoring inventory levels and placing orders as needed.
- Develop and maintain process documentation.
- Help organize company events and meetings, including scheduling, logistics, and coordination of resources.
- Support People & Culture processes such as new employee onboarding, contributing to a positive employee experience.
- Ensure data quality with regards to time bookings, travel expenses, and basic bookkeeping, maintaining accurate records.
- Support the definition and execution of financial and operational processes, contributing to organizational efficiency and effectiveness.
- Participate in process audits and implement corrective actions.
ADMIN AND CUSTOMER RELATION
Ikea India Pvt Ltd
Pune
08.2021 - 07.2023
- Handling administrative tasks, including procurement, event coordination, vendor management, and office supply inventory.
- Partner with various departments to facilitate smooth integration of processes.
- Created travel arrangements for senior managers, according to their requirements. Ensure the recovery of laptops from exiting employees, along with ID and access card collection. Also, issue new joiner kits to employees joining the organization.
- Maintain thorough documentation for all activities, ensuring readiness for audits.
- Evaluate workflows to identify enhancement opportunities and facilitate their implementation.
- Manage billing and provide payment details to the finance department.
- Assist in preparing for ISO audits to support organizational compliance efforts.
- Maintain annual maintenance contract (AMC) agreements with facility vendors. Gathered customer information and effectively analyzed issues to provide optimal solutions.
- Maintained a high customer satisfaction rating through service and support.
Customer Care Coordinator
Veritas Software Technologies
Pune
04.2014 - 01.2017
- Documented customer inquiries and feedback, meticulously recording them in the company database for future reference and analysis.
- Responded promptly to customer inquiries, demonstrating a commitment to delivering exceptional service and resolving complaints to foster customer loyalty.
- Provided productive and tailored solutions to incoming customer inquiries, resulting in increased customer satisfaction ratings.
- Demonstrated excellent communication skills while interacting with stakeholders, ensuring their needs and expectations were met.
- Prepared and delivered detailed daily, weekly, and monthly statistical reports, including team backlog, case closure, and case assignment.
- Assumed a leadership role by acting as a point of contact for the team in the absence of the Team Leader or Team Coordinator, ensuring the seamless continuation of operations.
Back Office Assistant
Infosys BPO Ltd
Pune
09.2013 - 04.2014
- Manage bank statement uploads, reconciliations, and month-end reporting. Handling vendor payments, VAT payments, and debtors reports.
- Creating new accounts, raised sales invoices, and managed incoming payments.
- Assisting with treasury deal entries and maintained strong customer relationships.
- Demonstrated proficiency in creating new customer accounts, raising sales invoices, and recording incoming customer payments.
- Efficiently processed various financial transactions, including cheque payments, prepayments, and treasury deal entries.
- Maintained an engaging and enthusiastic approach, creating a positive environment in office.
- Cross-trained staff members in multiple areas of responsibility within the back office department.
Operation Executive
Magzonrent
Pune
12.2012 - 03.2013
- Developed and strengthened relationships with functional leadership to align revenue generation initiatives with daily operations.
- Analyzed operational data to identify areas of improvement in productivity and cost savings.
- Manage security aspects of the facility to ensure the safety of employees.
- Coordinated customer appointments and monitored daily deliveries.
- Maintained membership details and renewal records.
- Manage Vendors, Billing and Payments .
- Building and maintaining positive relationships with customers.
HR & Admin Executive
Nirsun Impex Pvt Ltd
Pune
05.2011 - 05.2011
- Assisting in HR policy development and corporate accountability.
- Facilitated HR services delivery by building positive relationships with teams and leadership.
- Manage arrangements for visiting grantees.
- Assist in organizing meetings, taking minutes of the meeting, and managing calendars.
- Managed internal induction events and onboarding activities, introducing new employees to the organization.
- Sent out team invites to new joiners and assisted in departmental onboarding events.
- Handling travel arrangements for senior management, individual teams, and employee transportation as required.
- Identified training needs, organising training schedules, and managed ISO 9001:2008 documentation.
Office Assistant
Radix Electrosystems Pvt Ltd
Pune
11.2007 - 01.2011
- Manage dispatch-related tasks, including invoicing and order confirmations.
- Handle front office activities to ensure a professional and welcoming environment.
- Creating spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Handling Excise-related documents and customer complaints.
- Contributed to ISO 9001:2008 documentation and audit processes.
- Maintaining and organizing filing system of paper documents and electronic files.
- Manage office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
Education
Post-Graduation Diploma in Business Management - Finance
Pune University
Pune10.2014
Bachelor of Commerce -
Pune University
Pune05.2009
High School - Science
Maharashtra Board
Pune02.2006
Secondary School -
Maharashtra Board
Pune02.2004
Skills
- Courteous with Strong Service Mindset
- Effective communication and interpersonal skills for stakeholder engagement
- Building Customer Trust and Loyalty
- Teamwork and collaboration for cross-functional
- Flexible, attention to detail, and ability to learn quickly
- Proficiency in Microsoft Office Suite for event management and communication
Timeline
Admin & Business Support
aioneers Technologies India Pvt Ltd
12.2023 - Current
ADMIN AND CUSTOMER RELATION
Ikea India Pvt Ltd
08.2021 - 07.2023
Customer Care Coordinator
Veritas Software Technologies
04.2014 - 01.2017
Back Office Assistant
Infosys BPO Ltd
09.2013 - 04.2014
Operation Executive
Magzonrent
12.2012 - 03.2013
HR & Admin Executive
Nirsun Impex Pvt Ltd
05.2011 - 05.2011
Office Assistant
Radix Electrosystems Pvt Ltd
11.2007 - 01.2011
Post-Graduation Diploma in Business Management - Finance
Pune University
Bachelor of Commerce -
Pune University
High School - Science
Maharashtra Board
Secondary School -
Maharashtra Board
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