Shweta Malpani

• 1. Account Ownership:
• Own and manage a portfolio of high-value Amazon and Flipkart sellers or vendors, acting as the primary point of contact.
• 2. Strategic Partner:

Act as a business advisor, helping sellers grow their business on Amazon and Flipkart through strategic planning, data analysis, and performance optimization.

3. Seller Advocacy:

Represent seller interests within Amazon and Flipkart ensuring their concerns are addressed and escalated when necessary.

4. Cross-Functional Liaison:

Collaborate with internal Amazon and Flipkart teams (tech, operations, finance, compliance, etc.) to drive resolution of issues and launch initiatives for seller success.

🔹 Key Responsibilities:

1. Performance Management:

Monitor key performance metrics (e.g., sales, Buy Box percentage, account health).

Guide sellers to improve operational metrics like shipping performance, return rates, and customer satisfaction.

2. Issue Resolution:

Troubleshoot and resolve complex seller problems (account suspensions, ASIN removals, payments, etc.).

Escalate critical issues internally with urgency.

3. Business Growth Support:

Recommend tools (like Sponsored Products, A+ Content, Deals) to boost visibility and sales.

Identify cross-selling and up-selling opportunities for sellers.

4. Reporting & Analytics:

Provide data-driven insights via regular business reviews.

Track performance trends and suggest improvements based on Amazon tools and analytics.

5. Compliance & Policy Guidance:

Help sellers navigate Amazon and Flipkart policies (e.g., product listing, regulations, pricing policies).

Educate sellers on maintaining compliance and avoiding suspensions.

6. Onboarding & Training:

Guide new sellers through the onboarding process.

Provide ongoing training on new features, tools, and updates in Amazon and Flipkart Seller Central.

7. Feedback Loop:

Gather seller feedback and share it with Amazon and Flipkart internal product and support teams to improve tools and systems.

• Collaborated with team members to streamline daily operational processes.
• Trained new associates on store operations, policies, and procedures.
• Conducted research to support marketing strategies and initiatives.
• Maintained accurate records of client interactions and transactions.