Research and gather derogatory information on companies and individuals
Analyze information according to research guidelines and regulatory norms that includes compliance, Anti-Money Laundering, FCPA, and OFAC sanctions etc
Preparing thorough due diligence reports by consolidating findings, ensuring accuracy and professionalism
Conduct Enhanced Due Diligence and highlight in case of any Risk
Perform Risk Based Investigation to monitor regulatory and compliance related issues.
Anti-Money Laundering Analyst
Teleperformance
02.2022 - 07.2022
Perform enhanced due diligence and risk based investigation which comprised Anti-Money Laundering risk assessments to Monitor AML related issues, workflows related to transaction monitoring for fraud, risk, sanctions and AML
Review for all High-risk entity types as per policy regulations, review customer profile, review linked associations, identify the unusual activity and eliminate the risk with a conclusion
Escalate the suspicious transaction to FIU with a summarised report of risk and red flags.
Deputy Manager | Retail NR: Escalation and Service Quality Management
Kotak Mahindra Bank Ltd
04.2019 - 04.2021
Handling Pan India NR Escalation of customers to RBI, SEBI, IRDA, Bank MD, Business Head level Escalation
Submit recommendations for product development and process enhancement based on root cause analysis, drive customer satisfaction, and implement process improvements
Conducting weekly training to NR Service team pertained to amendments in regulatory requirements
Issuing Black Spot-on Non-adherence of Service and Regulatory requirement
Drafting and Vetting resolution email to Senior Management Escalation cases in coordination with Legal and Compliance team.
Assistant Manager | Retail NR: Service Relationship Manager
Kotak Mahindra Bank Ltd
04.2017 - 03.2019
Co-ordination with internal teams (Compliance, Legal, Product, Operations and Process) for customer service
Co-ordinating with client for Re-KYC, FATCA and compliance requirement adherence
Generating new to bank leads and work upon the lead conversion
Non-Resident Business Acquisition Project Management with then Non-Resident Business Head.
Director of Office Operations at Information Tech Consultants Ltd-Progriz COE Pvt LtdDirector of Office Operations at Information Tech Consultants Ltd-Progriz COE Pvt Ltd