Shweta Patil

• Engage with customers / Sales to understand customer business requests and lead teams to execute on defined solutions across service offerings
• Support as key interface with clients at stage of sales cycle, provide thorough solutions and provide support to Sales
• Lead account team to plan & monitor projects to meet deadline, quality & budget requirements
• Monitor Project Financials including revenue forecasting, revenue recognition, Project Gross Margin & Customer Margins.
• Solution oriented approach to resolve queries in timely & effective manner for clients & internal team
• Project allocations to production team to achieve their billability target
• Maintaining & creating project and process documentations for entire team
• Analyzing feedback received and work together with Quality team to improvise and bridge gaps wherever required.
• Mentored junior project managers and team members to enhance their skills and career growth.
• Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
• Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
• Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
• Delivered high-quality results by fostering culture of accountability among team members and setting clear performance expectations
• Catered to around 300 plus customers in Core Portfolio, also actively involved in transitioning accounts setting up correct processes and tools for Production team.
• Onboarding of new accounts in Lionbridge Core.

• Act as an SME for the file management process & Global department initiatives
• Follow processes for set up, maintenance, and support for assigned TMF projects
• Monitor TMF throughout study duration, identify and record quality problems, suggest, initiate, recommend or provide solutions as appropriate
• Accountable for delivery of assigned TMF activities in accordance with project requirements & SLA’s
• Conduct review documents with compliance to Quintiles or customer file plans and SOPs.

• Assist in ongoing project performance monitoring and communication
• Direct and coordinate project scheduling, finance and risk management
• Facilitate timely project execution and objectives
• Assure effective project reporting

• Plan and monitor projects to meet deadline, quality and budget requirements.
• Monitor and maintain project financials, including revenue recognition, revenue forecasting and Invoicing.
• Ensure the accuracy of financial project data, workflows, schedules and processes to maximize efficiency and profitability.
• Analysis of feedback received from clients and taking proper action in regards to the same.
• Collaborate with internal teams to initiate and implement procedural changes and customized workflows.
• Actively involved in customer communication and customer calls for understanding scope and resolving queries keeping customer service a high priority.

• Engaged in variety of projects such as eLearning modules, website localization, and so on.
• Created Quarterly Business Review (QBR) presentations for management team, highlighting account growth over quarter and outlining future agendas.

• Was a part of Project Control Services team
• Main responsibilities are to perform resource management activities, risk/ issue/ change request tracking, status reporting, project planning, project progress monitoring, project co-ordination, and financial controls along with the supporting administrative and communication activities
• Performing issue and defect management
• Support day to day running of project admin tasks, reviews and audits
• Produce weekly/monthly project status reports
• Maintain financial controls, monitoring, forecasting and budgeting of project expenditure
• Maintain existing departmental and project management office policies and procedures
• Update and improve project methodologies
• Organize and facilitate closure of the project.

• Liaise between the Mascot Spincontrol employees and Sponsor for Assessing the feasibility of the projects at the facility
• Preparing SOP for Project Management Department
• Coordinating with Ethics Members and Scheduling meetings, preparing Agenda, minutes for Ethics Meetings for Project approval
• Coordinating with Sponsors/Client after project confirmation, Managing and seeking approval for IP related documentation
• Communicating with Counterparts of Spincontrol, France for successful completion of Study
• Monitoring and Reporting weekly, monthly updates of the Project to the CEO and Sponsors
• Audit Resolution for Ethics and Project Management related observations
• Handling Sponsor, Regulatory Complaints and Customer Feedback.