Shweta Patil

Current Job & Responsibility - Total 4 years of experience in Claims & Disputes (Accounts Receivable). Handling (Business to Business), Claims and Disputes.

High Radius

• Handling daily & weekly calls with business.
• Leading High Radius UATs, CRs, escalation calls, daily & weekly HRC calls.
• Raising tickets in High Five tool on behalf of team.
• Getting HRC access to new team members and conduct Induction sessions for them.
• Conduct Adhoc and monthly calls with all a team members on HRC tool to share updates or new learnings.
• Stabilized the deduction module in High radius.
• Moved customers to Auto aggregation and auto match.
• Analyzing auto match rate and identifying the potential changes to increase the auto match rates.

Trade claims

• Leading Trade Team (Promo and Trade claims)
• Handling daily & weekly calls with business
• Training new members.
• Preparing weekly, monthly business reports.
• Monitoring the daily ledger.
• Handling business internal and external audits.
• Processing claims and handing portfolios.

• Claims & Disputes: Act as a Claims expert by understanding the functional need of the claims
• Regularly involved with clients in creating sourcing strategies for resolving disputed claims
• Respond to correspondence received from clients and customers and attending Client calls
• Worked on month end closure and process payments through Accounts Payable Department
• Resolving the customer queries/Discrepancy.

• Got trained on AR & LM (Lease Management) process (Cash Receipts & AR sub-processes)
• Downloading day to day bank statements from bank portal and indentifying the credit transactions and receipting them in the accounting application(MRI)
• Processing different kind of request for AR i.e
• Deposit Received in Error, Debtor Refunds, dishonoured, Reversals & tenant reconciliations etc...