Summary
Overview
Work History
Education
Skills
Certification
Total Work Experience
Profile Summary - Summary
Software
Timeline
Generic
Shweta Patki

Shweta Patki

Executive Assistant
Mumbai

Summary

A post-graduate in Business Administration with over 16 years of work experience in the areas of customer service and business project management. Expertise in team management, planning and process alignment. A team player with a customer-centric approach to facilitate efficient decision- making.

Overview

17
17
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Executive Assistant

LOreal
Mumbai
01.2012 - Current
  • Assisting the Country Manager, Director & GM - Brand
  • Independently handling secretarial correspondences and routine admin duties
  • Coordinate Executive calendar, schedule meetings including video and teleconference calls
  • Organizing offsite, events and workshops
  • Assisting in administration work - Ordering stationary and maintaining records
  • Preparing and maintaining travel/expense/vendor vouchers
  • Maintaining the team's diary & handling independent correspondence
  • Accurate and timely processing of PO; coordinating with vendors for invoices, queries and settlements.
  • Monitoring and initiating stock movement maintaining optimum stock balances.
  • Preparing hampers, arranging testers, maintaining brand and competition guard book

Floor Manager

Reliance ADAG
Mumbai
02.2011 - 09.2011
  • Ensuring proper day's code, cleanliness, operations of all equipment, proper set up of all area.
  • Conduct self in accordance with RADAG Employee manual and maintain strictest confidentiality.
  • Maintaining Employees and visitors registers, issue passes and material slips.
  • Booking of conference/ meeting rooms with relevant entries in given software
  • Maintain records of food and beverages served in meeting / conference rooms.
  • Supervise the activities of security, Housekeeping and Stewards on the floor.
  • Provide assistance to company employees on the designated floor.
  • Updating Extension List, New office telephone numbers, keeping a record of new joinee and exit employees.
  • Operating the Telephone Board.
  • Maintain Attendance Record of all receptionist i.e. weekly off, leave, rotation etc.

EA to Director

The Advantage Raheja
Mumbai
04.2010 - 01.2011
  • To efficiently manage the appointments and calendar of the Director.
  • To schedule meetings, conferences and teleconferences.
  • To prepare requested documents and presentations for client and staff meeting.
  • To handle all back office paperwork and day to day administration tasks of the office.
  • To manage all travel schedules of the Director (domestic as well as international) including visa processing, ticket, car and hotel arrangements.
  • To coordinate effectively with the functional heads and branch office.
  • Screening all calls for the Director.
  • To handle EPBAX system.
  • Coordinating with HR for interviews.
  • Handling personal finances of the Director by ensuring proper coordination with finance team.
  • To execute all requests made by Director from time to time.
  • To facilitate travel schedule and make travel arrangements for the employees.
  • To provide specialized support to other departments and managers.
  • To keep record of stationary and provide the same.
  • To ensure cleanliness of office premise and equipment is maintained.
  • To maintain Office equipment as per schedule, review and renew contracts after necessary evaluations.

Customer Service Representative

Regus
Mumbai
01.2008 - 02.2010
  • I was working as a Customer Service Representative, handling sales and coordinating with clients, preparing reports and handling billing also.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

PG Diploma -

Welingkar Institute of Management Development And Research
Mumbai India
01.2009 - 01.2011

B.A -

Mumbai University
Mumbai India
04.2008

Skills

  • Marketing

  • Brand Management

  • Communication

  • Advertising

  • Promotions

  • Client Servicing

  • PR

  • Proactive

  • Multi-tasking

  • Collaboration across departments

  • Time management

  • Global senior stake holder

Certification

Diploma in Hotel Management

Total Work Experience

16 Years 0 Month

Profile Summary - Summary

A post-graduate in Business Administration with over 13 years of work experience in the areas of customer service and business project management. Expertise in team management, planning and process alignment. A team player with a customer-centric approach to facilitate efficient decision-making.

Software

MS Office

SAP

Concur

CWT

Make My Trip

Speed

MY Market

Timeline

Executive Assistant

LOreal
01.2012 - Current

Floor Manager

Reliance ADAG
02.2011 - 09.2011

EA to Director

The Advantage Raheja
04.2010 - 01.2011

PG Diploma -

Welingkar Institute of Management Development And Research
01.2009 - 01.2011

Customer Service Representative

Regus
01.2008 - 02.2010

B.A -

Mumbai University
Shweta PatkiExecutive Assistant