Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shweta Pujare

Mumbai, Maharashtra

Summary

Senior Sales & Operations Leader with over 12+years of experience in driving revenue growth and enhancing operational efficiency across various market segments. Achieved a 37% revenue increase as a consultative Account Manager at ACAMS, demonstrating expertise in CRM optimisation and pipeline management. Skilled in Salesforce migration, quota planning, and performance reporting, effectively linking sales insights with operational processes to boost productivity and inform strategic decisions.

Overview

12
12
years of professional experience

Work History

Account Manager

ACAMS
Mumbai, Maharashtra
02.2023 - Current
  • Realized 37% revenue increase compared to the prior year by implementing focused retention strategies in Southeast Asia and South Asia, encompassing 17 countries.
  • Driving consultative selling for key accounts and navigating through their requirements.
  • Led cross-functional teams to address complex client needs with effective solutions.
  • Conducted market research to identify and engage potential customers.
  • Collaborated with the marketing team to create impactful promotional materials for clients.

Manager - Sales Support, Operations & Retention

ACAMS
Mumbai, Maharashtra
08.2019 - 01.2023
  • Compiled monthly reports for senior management, summarizing operational performance metrics.
  • Facilitated regular sales team meetings to review progress and update opportunity plans.
  • Analyzed business performance data, forecasting outcomes for upper management.
  • Planned and led team meetings to communicate business results and ongoing priorities.
  • Supported budgeting, forecasting, and financial planning activities.
  • Identified cross-selling and upselling opportunities based on customer needs.
  • Implemented Salesforce to enhance efficiency through automated dashboards.
  • Organized virtual events like webinars to engage customers and expand market share.

Sales Operations Specialist

SAS Institute Inc
Mumbai, Maharashtra
04.2018 - 09.2019
  • Streamlined AM operating rhythm across pipeline, forecasting, and account planning cadences to improve sales execution and deal visibility.
  • Designed and implemented structured communication and enablement frameworks to drive alignment across account management teams.
  • Managed quota allocation and tracking, ensuring alignment with territory potential and supporting sales performance monitoring.
  • Embedded RACI model and introduced feedback loops to strengthen role clarity and execution accountability.
  • Led CRM optimization initiatives, standardizing reporting formats and enhancing data quality for strategic business reviews.
  • Conducted lead, contact, and account deduplication to improve CRM hygiene and campaign accuracy.
  • Delivered weekly and monthly dashboards and reports to support data-driven decisions and enhance sales forecasting.

Sales Associate

Thomson Reuters
Mumbai, Maharashtra
02.2013 - 03.2018
  • Acted as primary liaison for sales teams, delivering guidance on product offerings and business policies.
  • Supported comprehensive sales operations, including commissions, order processing, and promotions.
  • Coordinated with cross-functional teams to resolve complex sales issues promptly.
  • Managed Salesforce CRM operations, ensuring data integrity and process alignment for user support.

Education

MBA - Finance

Mumbai Education Trust
Mumbai
02-2013

Skills

  • Consultative selling
  • Customer retention
  • Market research
  • Sales forecasting
  • CRM management
  • Cross-functional collaboration

Languages

English
First Language

Timeline

Account Manager

ACAMS
02.2023 - Current

Manager - Sales Support, Operations & Retention

ACAMS
08.2019 - 01.2023

Sales Operations Specialist

SAS Institute Inc
04.2018 - 09.2019

Sales Associate

Thomson Reuters
02.2013 - 03.2018

MBA - Finance

Mumbai Education Trust

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Shweta Pujare