Shweta Rana
Summary
Dynamic Travel Consultant with a proven track record at First Fly Travel, excelling in client consultations and exceptional customer service. Skilled in order tracking and effective communication, I consistently resolved travel issues, enhancing customer satisfaction and loyalty. My strong negotiation abilities and commitment to team collaboration drive successful outcomes in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Travel Consultant
First fly Travel
Mohali
06.2025 - 08.2025
- Handled client inquiries and resolved travel-related issues promptly.
- Resolved any issues related to bookings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Customer Service Representative
Walmart
Brampton
01.2024 - 03.2025
- Assisted customers with returns, exchanges, and refunds, following company policies.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Processed returns and exchanges following company policies and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Bachelor of Science - In Agriculture
DAV College
Hoshiarpur 07-2022
High School Diploma -
Shanti International School
Kailash Nagar Nakroh , Himachal Pradesh 05-2017
Skills
- Order tracking
- Effective communication
- Time management
- Team collaboration
- Marketing and promotion
- Exceptional customer service
- Client consultations
- Strong negotiation
Certification
- Diploma in Nail Technician
- Diploma in Hair Dresser
- Training under Verka
- Training Under Navkiran Welfare Association
- School Test Series Rayat - Bahra
Declaration
I hereby declare that the information provided above is true and correct to the best of my knowledge.
Timeline
Travel Consultant
First fly Travel
06.2025 - 08.2025
Customer Service Representative
Walmart
01.2024 - 03.2025
Bachelor of Science - In Agriculture
DAV College
High School Diploma -
Shanti International School