Shweta Rishi
Bangalore
Summary
Results-oriented leader with over 15 years of experience in the banking sector. Possesses subject knowledge expertise in global banking and markets exits, payments, customer experience, and risk and controls committees. Skilled in managing and motivating teams, unlocking individual potential, and driving change across all employee levels. Demonstrated success in driving and managing efficiency projects, utilizing effective stakeholder management to enhance customer experience and generate revenue. Strong working knowledge of risk, enabling the implementation of audit and control requirements for the global banking and markets exits team.
Overview
2025
2025
years of professional experience
Work History
Regional Lead & Assistant Vice President – Global Client Exits (GB&M)
HSBC Electronic Data Processing India Pvt. Ltd
03.2022 - Current
- Regional lead for Europe and APAC GB&M exits team
- Responsible for leading and motivating team of Operations Managers and Analysts
- Manage senior stake holders across Europe and other APAC regions
- Owning end-to-end customer journey to completion in relation to role, robustly supporting both the customer and RM through the process
- Drive, improve SLA adherence to global targets for commercial and risk exits by working closely with product & service teams; business/sectors
- Timely and accurate submission of KPI's, ensure breaches with risk cases are reported in KPI's with proper call out in risk governance meetings
- Precise, Transparent, and timely reporting of Management information to enable adequate governance and corrective action if required
- Support in providing SME insights and partner with management to help drive/achieve the commercial review program run by banking
- Deliver fair outcomes for customers and support the orderly and transparent operation of financial markets
- Ensure risks/Issues are highlighted in risk control meetings and DES raised, Resolution/mitigation of identified gaps and control issues
- Deliver assigned responsibilities as per BoW opportunities list from time to time
- Proactively identify financial (AML, Sanctions and AB&C) and non-financial crime risk within HSBC, utilizing available tools / support functions as appropriate and undertake all requisite actions to mitigate/eradicate unacceptable risk
- Consistent use of MI tools to drive use of one source of data for all governance forums across Global Client Operations (KPIs, KRIs, SLAs, TATs)
- Provide support on actions from workshops on constrained exits, product challenge/retains, Aged exits, client com
- Received the prestigious Employee of the year award under Resilient Leader category in 2021
- Appreciation from Sr
- Stakeholders on successfully leading multiple Control/Risk & External audits with nil findings
- Received numerous accolades from key on shore and off shore senior stake holders
- Successfully led multiple regions in GB&M global exits process
- Experience in leading Global RRCSC process
- Achieved consecutive Top ratings in Annual Appraisal for 4 years in row
- Consistently delivered top notch results in meeting KPI and achieving PLAs
- Won numerous awards like Star performer, Spot awards, and Team of the quarter
- Effectively delivered cost efficiencies by streamlining policies/procedures through process alignment & remodeling
- Coached & Mentored team members for promotions/career development
- Successfully migrated Malaysia Exits team in Bangalore
Operations Manager – Client Management Support (Global Client Exits)
HSBC Electronic Data Processing India Pvt. Ltd
11.2017 - 03.2022
- Drive, improve SLA adherence to global targets for commercial and risk exits by working closely with product & service teams; business/sectors
- Drive GM operating efficiency by improving turn-around-time for GM product closure for both commercial & risk exits
- Achieve positive & good feedback from stakeholders within client ops, business etc by effectively addressing business/stakeholder needs & resolving issues;
- Enabling long lasting relationship with stake holders through Business Performance Reviews and Weekly Performance updates
- Create a team environment that nurtures open-free expression of ideas & views without inhibitions
- Improve employee engagement within teams; create an inclusive culture that enables a cohesive working team; team members are able to support each other and foster good camaraderie
- Understand to take responsibility for the operation of controls in place to manage the risks associated with their role, in particular the risk of customer detriment or market disruption
- Maintain sufficient and effective processes and controls identifying and mitigating risks and ensure timely escalation and resolution of all control issues and reputation risks
- Deliver fair outcomes for customers and support the orderly and transparent operation of financial markets
- Built robust and high performing teams through effective performance management and engagement
- Closely involved with the Business Partners in making key business decisions with an aim to improve and deliver top quartile customer experience ensuring appropriate risk and mitigating controls are in place
Customer Service Representative - Payments Services - Global Billing Systems (GBS)
HSBC Electronic Data Processing India Pvt. Ltd
Customer Service Representative, US Contact Centres
HSBC Electronic Data Processing India Pvt. Ltd
Education
Bachelor of Science - Fashion Design
Vogue Institute of Fashion Technology
BangaloreDiploma in Fashion Designing - Diploma in Fashion Design
JD Institute of Fashion Designing
BangaloreSkills
- People and Process Management
- Stakeholder Management
- Operations & Team Management
- Problem Solving and Critical Thinking
- Negotiation, Value Proposition
- Analytical Thinking, Decision Making
- Forecasting/Predictive Modeling
- Risk and control Management
- SME in GB&M Global exit
- Audit Management
- Payment Ops, E2E Client Life Cycle Management
Languages
English
Hindi
Punjabi
Hobbies and Interests
- Travelling
- Reading books
- Meditation
- Pranic healer
Extracurricular Activities
Working member of Diversity and Inclusion committee for Bangalore
Timeline
Regional Lead & Assistant Vice President – Global Client Exits (GB&M)
HSBC Electronic Data Processing India Pvt. Ltd
03.2022 - Current
Operations Manager – Client Management Support (Global Client Exits)
HSBC Electronic Data Processing India Pvt. Ltd
11.2017 - 03.2022
Customer Service Representative, US Contact Centres
HSBC Electronic Data Processing India Pvt. Ltd
Customer Service Representative - Payments Services - Global Billing Systems (GBS)
HSBC Electronic Data Processing India Pvt. Ltd
Bachelor of Science - Fashion Design
Vogue Institute of Fashion Technology
Diploma in Fashion Designing - Diploma in Fashion Design
JD Institute of Fashion Designing
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