SHWETA SAGAR
New Delhi
Summary
- AWARDED BEST STORE MANAGER BY L'OCCITANE HEAD OFFICE FOR EXCEPTIONAL PERFORMANCE & LEADERSHIP (2025)
- RECEIVED MOST PROFITABLE STORE AWARD(2025) FOR DRIVING MAXIMUM PROFITABILITY THROUGH EFFECTIVE COST CONTROL & STRONG SALES PERFORMANCE.
Overview
22
22
years of professional experience
Work History
RETAIL STORE MANAGER (
L'OCCITANE EN PROVENCE )
New Delhi
07.2025 - 01.2026
- Managed daily operations and ensured smooth store functioning.
- Trained and supervised sales associates on customer service standards.
- Organized product displays to enhance visual merchandising and customer experience.
- Resolved customer inquiries and complaints efficiently to ensure satisfaction.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Organized merchandise displays according to seasonal promotions or special events.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Coordinated stock replenishment processes as needed based on sales trends.
- Handled scheduling for store shifts to achieve adequate staffing.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented successful business strategies to increase revenue and target new markets.
ASSISTANT STORE MANAGER ( Re- join) (
L'OCCITANE EN PROVENCE )
New Delhi
06.2020 - 06.2025
- Assisted in managing daily store operations and staff scheduling.
- Supported sales team in achieving product knowledge and customer service goals.
- Trained new employees on store policies and procedures for effective
- Ensured merchandise displays were attractive and aligned with brand standards.
- Handled customer inquiries and resolved issues to enhance shopping experience.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
ASSISTANT STORE MANAGER (
L'OCCITANE EN PROVENCE )
New Delhi
10.2016 - 09.2018
- Assisted in daily store operations and maintained inventory levels.
- Managed staff schedules and ensured adequate coverage during peak hours.
- Trained new employees on store policies and customer service standards.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff Scheduling
MAKEUP ARTISTS (
ELIZABETH ARDEN )
New Delhi
04.2008 - 01.2016
- Created customized makeup looks for diverse client profiles and events.
- Provided expert advice on skincare and makeup products to enhance customer experience
- Developed strong relationships with clients, ensuring repeat business and loyalty.
- Stayed updated on industry trends to provide clients with the latest makeup
BEAUTI ADVISOR (
L'OREAL )
GURGAON
08.2003 - 03.2008
- Advised customers on skincare and cosmetic products for diverse beauty needs.
- Demonstrated product application techniques to enhance customer experience and satisfaction.
- Maintained knowledge of current beauty trends and product launches from L'OREAL.
- Assisted customers in selecting suitable products based on individual preferences and skin types.
- Provided personalized consultations to address specific beauty concerns and goals.
- Organized promotional displays to highlight new products and seasonal collections effectively.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Maintained an up-to-date knowledge of all beauty products available for sale.
Education
10th Pass Bhiwani Haryana Board
Haryana, India12th Pass Bhiwani Haryana Board
Haryana, IndiaBachelor Of Arts 2nd Yaar Pursuing
Delhi University, IndiaSkills
- Inventory management
- Visual merchandising
- Customer service
- Sales analysis
- Retail operations
- Team leadership
- Strategic planning
- Time management
- Communication skills
- Relationship building
- Problem solving
- Store opening and closing
- Performance monitoring
- Store operations
- Accurate money handling
- Sales growth
- Store maintenance
- Shift scheduling
- Decision-making
Timeline
RETAIL STORE MANAGER (
L'OCCITANE EN PROVENCE )
07.2025 - 01.2026
ASSISTANT STORE MANAGER ( Re- join) (
L'OCCITANE EN PROVENCE )
06.2020 - 06.2025
ASSISTANT STORE MANAGER (
L'OCCITANE EN PROVENCE )
10.2016 - 09.2018
MAKEUP ARTISTS (
ELIZABETH ARDEN )
04.2008 - 01.2016
BEAUTI ADVISOR (
L'OREAL )
08.2003 - 03.2008
10th Pass Bhiwani Haryana Board
12th Pass Bhiwani Haryana Board
Bachelor Of Arts 2nd Yaar Pursuing