Open To Work
SHWETA SAINI
Noida
Summary
Core Competencies
Results-oriented Business Analyst with a 16-year track record of translating complex requirements into scalable solutions. Expert in bridging the gap between stakeholders and technical teams using Agile methodologies to optimize feature deployment and project success. Proven leader dedicated to operational excellence, process modeling, and fostering high-engagement team cultures.
Overview
16
16
years of professional experience
5
5
Certifications
6
6
years of post-secondary education
Work History
Manager Business Analyst
Compunnel Inc
Noida, Uttar Pradesh
08.2019 - Current
- Bridging the Gap Between Business & Tech: Acted as the primary translator between stakeholders and developers, turning high-level business visions into detailed requirements and actionable user stories that make the technical handoff seamless.
- Strategic Roadmap & Backlog Ownership: Owns product backlogs, prioritizing features based on real business value to ensure we are always deploying the most impactful updates at the right time.
- End-to-End Delivery Leadership: Whether using Agile or Waterfall, lead cross-functional teams through the entire project lifecycle—from initial requirements workshops to the successful orchestrations of major product releases.
- Data-Driven Problem Solving: Specialize in analyzing complex data to find root causes and trends, creating visual dashboards that help leadership track performance and make informed, proactive decisions.
- Domain Expertise & Stakeholder Alignment: With 16 years across Healthcare, WMS, and Event Management, have mastered the art of managing expectations for diverse stakeholder groups while building lasting partnerships with clients and suppliers.
- Team Mentorship & Operational Excellence: Focus on the "human" side of projects by mentoring team members and refining internal processes, ensuring the team stays motivated and daily operations run at peak efficiency.
Business Analyst
Cognizant Technologies
Noida, Uttar Pradesh
05.2017 - 07.2019
- Bridging Business & Tech: Act as the primary link between stakeholders and technical teams, translating high-level business needs into clear project scopes and actionable user stories that streamline the development process.
- Data-Driven Decision Making: Specialize in turning complex datasets into visual dashboards and actionable insights, allowing us to identify root causes and track performance metrics with precision.
- Cross-Functional Delivery: With deep experience in both Agile and Waterfall, I lead multi-disciplinary teams through the entire lifecycle—from requirements gathering workshops to final product releases—across various domains like Healthcare and WMS.
- Stakeholder & Relationship Management: Maintained strong, transparent partnerships with clients, customers, and internal leaders, ensuring expectations are managed and everyone is aligned during major product launches.
Lead Analyst
hCentive Tech Ltd (OPTUM)
Noida
09.2012 - 04.2017
- Bridging Operations & IT: Served as the primary link between the operations and IT departments, translating hundreds of complex business requirements into clear, functional specifications to ensure both teams stayed perfectly aligned.
- End-to-End Documentation: Owned the project lifecycle documentation, producing everything from Business Requirement Documents (BRDs) and use cases to UAT plans, ensuring the project scope was well-defined and understood by everyone involved.
- Driving User Adoption: Led numerous client demonstrations to showcase new features, focusing on making the technology approachable; this resulted in high user adoption rates and a significant reduction in post-launch support requests.
- Client-Centric Product Evolution: Acted as the "voice of the customer," evaluating feedback and user needs to recommend meaningful improvements to our products, services, and internal procedures.
- Data-Backed Recommendations: Specializes in analyzing business systems and generating detailed reports that didn't just show data, but offered clear, actionable recommendations to help the business adapt to changing market demands
Quality Analyst
Infosys Ltd.
Chennai, Tamil Nadu
02.2010 - 07.2012
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Analyzed quality and performance data to support operational decision-making.
- Tested the functionality and compatibility of new programs or updates in comparison to existing applications.
- Gathered data on integration issues and vulnerabilities, reported findings, and recommended improvements.
- Developed and maintained defect databases for known issues.
- Incorporated delivery requirements into the planning of testing schedules.
Education
MBA - Business Analysis
SVKM's Narsee Monjee Institute of Management
Mumbai 09.2021 - 09.2023
Bachelor of Technology - Computer Engineering
Kurukshetra University
Kurukshetra 06.2005 - 06.2009
Skills
- Requirements Elicitation
- Design and Wireframing
- Business process modeling
- Stakeholder management
- Agile and Scrum methodologies
- Project management tools
- Power BI business intelligence
- Business development and planning
- Complex Problem-solving
- Analysis and reporting
Certification
- Certified Business Analyst Professional (CBAP)
- AI for Business - AI Applications for Business Success (Udemy)
- Scrum Master Accredited Certification
- Salesforce Certified Administrator (SU18)
- Health Insurance Advanced Studies, Part A
- Health Insurance Portability and Accountability Act (HIPAA)
Timeline
MBA - Business Analysis
SVKM's Narsee Monjee Institute of Management
09.2021 - 09.2023
Manager Business Analyst
Compunnel Inc
08.2019 - Current
Business Analyst
Cognizant Technologies
05.2017 - 07.2019
Lead Analyst
hCentive Tech Ltd (OPTUM)
09.2012 - 04.2017
Quality Analyst
Infosys Ltd.
02.2010 - 07.2012
Bachelor of Technology - Computer Engineering
Kurukshetra University
06.2005 - 06.2009