Shweta Salaria
Hyderabad
Summary
Quality Control Specialist with extensive experience at Veeva Systems, focusing on data integrity and process enhancement. Expertise in Salesforce CRM to drive operational compliance and enhance performance metrics. Proven ability to optimize workflows and collaborate with cross-functional teams, resulting in significant improvements in efficiency.
Overview
19
19
years of professional experience
Work History
Quality Checker
Veeva Systems
09.2023 - Current
- As a Quality Control Specialist at Veeva Systems focusing on Salesforce CRM, I ensure data integrity and compliance with regulatory standards
- I regularly audit and cleanse CRM data, implement validation rules, and maintain operational compliance to support industry regulations
- My role involves identifying opportunities for process improvements, conducting testing, troubleshooting, and automating workflows to enhance system efficiency
- Additionally, I collaborate with cross-functional teams, provide training, and offer user support to maintain high data quality
- By leveraging Veeva’s CRM solutions, I continuously optimize performance, track key metrics, and drive improvements to ensure system reliability and operational excellence
Asst Professor
Maheshwara Institute of Management
07.2010 - 05.2012
- Handled subjects such as Business communication, Human Resource management, Recruitment & Selection, Training & Development, Consumer Behavior, Marketing management, and Performance management
- Conducted Seminars & Presentations for MBA students & was a Project Guide for MBA 2nd year students
- Conducted Mock Interviews and Role Plays for 2nd Year
Recruiter
Magna Infotech
12.2009 - 06.2010
- Designed & implemented the overall recruitment strategy
- Sourced & attracted candidates based on client needs by using databases, job portals, social media etc
- Conducted interviews & filtered candidates for open positions
- Scheduled interviews of the eligible candidates with clients
- Rolled out offers and onboarding selected candidates
Officer
ABN AMRO
Gurgaon
09.2007 - 11.2008
- Responsible for complete account opening and other maintenance document checking Process for all branches
- Preparing Daily, Weekly, Monthly performance reports and analysis of the Production & Quality scores, hence planning improvements in opportunity areas
- Review of deposit account opening applications received to ensure that Client Acceptance, Know Your Customer (KYC) and procedural guidelines are being complied with & publish Hold MIS of document quality across branches and products
- Effective transmission of information to the higher management
- Providing hands on assistance and mentoring new joinees
- Review, monitor and self audit to keep tab on compliance and check deviations from standard processes
- To identify pain areas, diagnose and provide solutions post process audits
- Actively participated in turning the new 'Review' process as well as the software 'Jaguar' live in ABN AMRO Central Enterprise services Pvt
- Ltd
- Structured daily productivity and Quality in the process
- Introduced the concept of maintaining Quality and Productivity scores to rank the processors
HR Trainee
ABN AMRO
Gurgaon
06.2006 - 11.2006
- Responsible for whole recruiting process through Portals, Employee referrals, Walk-ins etc
- Involved in Induction and orientation
Education
Master of Business Administration -
Lingayas Institute of Management & Technology
Faridabad01.2007
Bachelor of Commerce -
Maharishi Dayanand University
Rohtak01.2005
12th -
CBSE
10th -
CBSE
Skills
- Windows
- Data integrity
- Process improvement
- MS Office
- Performance tracking
- Quality assurance
- Attention to detail
- PowerPoint
- Google Sheets
- Finacle
- Jaguar
- CRM by Salesforce
- Okta
- Effective communication
- Time management
Mobile Numbers
- 7093195494
- 9502402301
Languages
- English
- Hindi
Projects
2006-07, Ethical Work Culture in ABN AMRO 2006-07, Analysis of NSEZ (Noida Special Economic Zone)
Areas Of Specialization
- Human Resource
- Finance
Personal Information
- Husband's Name: Mr. Rajeev Salaria
- Date of Birth: 10/11/84
- Marital Status: Married
Timeline
Quality Checker
Veeva Systems
09.2023 - Current
Asst Professor
Maheshwara Institute of Management
07.2010 - 05.2012
Recruiter
Magna Infotech
12.2009 - 06.2010
Officer
ABN AMRO
09.2007 - 11.2008
HR Trainee
ABN AMRO
06.2006 - 11.2006
Master of Business Administration -
Lingayas Institute of Management & Technology
Bachelor of Commerce -
Maharishi Dayanand University
12th -
CBSE
10th -
CBSE
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