Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Shweta Salunke

Pune

Summary

  • Diligent Technical support engineer with 3 years of experience.
  • working experience on sql server,CRM software,Linux operating system.
  • Hands on Experience on Azure Active directory, Service Now,Jira tool etc.
  • Extensively worked on administering DNS,DHCP and mail servers.
  • Monitored and troubleshoot server performance,database activities and clients application.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pre-sales Engineer

MIT Skills Pune
Pune
02.2023 - 09.2023
  • Providing presales support for internal colleagues for Security solutions.
  • Present technical white board demonstrations to clients.
  • Create solution/design to fulfill customer requirements.
  • Prepared comprehensive responses to requests for proposals.
  • Created detailed design documents for client-specific solutions.
  • Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.

Technical Analyst

I source infosystem Pune
Pune
01.2022 - 10.2022
  • Provided IT support for planning and operations of a new automated check-production system installed at eight Deluxe production plants, and for other systems and projects in support of production.
  • Monitored and troubleshoot server performance,database activities and clients application.
  • Install,configure and administer MS SQL server.
  • Assisted IT and information system planning, execution and management to improve operational effectiveness.

Technical Analyst

Crisil india Pune
Pune
06.2021 - 12.2021
  • Analyze the requirements, provide estimation, design and develop codes, test conditions and scripts to address business and technical use cases
  • Build new scripts or customize existing scripts for executing testing and validation
  • Execute test cases or customize the test cases and techniques as per customer needs for Integration Testing, System testing, Regression testing, and cross-commit testing on need basis
  • Prepare and manage test design, test plan strategy, test cases, test data setup, defect tracking using Clear Quest
  • Manage client and internal stakeholder communication and coordination through daily calls, weekly status calls, project status/review meetings, and as well as on-demand reporting.

Technical Support Engineer

Wipro limited Pune
Pune
03.2018 - 11.2020
  • Offered regional and international client support, customer service, training, and technical resolution via phone, e-mail and remote location for 15 customers with multiple platforms.
  • Utilized E-Business suite to track and move inventory in an in-house CRM system to accurately track details of each call, and entered service requests using company-developed software
  • Managed the network connectivity - performed the wireless functionality analysis in respect to device data transmission
  • Provided immediate resolution to the escalated issue when the issue appeared to be carrier related.

Education

B.E - Electronics and telecommunication

Savitribai Phule University Pune
Pune, India
06-2016

Skills

  • CRM Software
  • Data Processing
  • Service Now
  • Linux Operating System
  • Database Analysis
  • Microsoft Excel
  • Japanese Language Expert Level N4
  • Bug Tracking

Languages

  • Marathi
  • English
  • Japanese

Certification

  • SQL Server
  • Python
  • Linux
  • data analysis
  • Service Now
  • Active directory

Timeline

Pre-sales Engineer

MIT Skills Pune
02.2023 - 09.2023

Technical Analyst

I source infosystem Pune
01.2022 - 10.2022

Technical Analyst

Crisil india Pune
06.2021 - 12.2021

Technical Support Engineer

Wipro limited Pune
03.2018 - 11.2020

B.E - Electronics and telecommunication

Savitribai Phule University Pune

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Shweta Salunke