Shweta Sharma

.ApplyBoard is on a mission to educate the world. We simplify the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and academic institutions on one platform. To date, ApplyBoard has become the world’s largest online platform for international student recruitment, assisting more than 600,000 students in 130+ countries with their educational journey.

• Conduct training assessments and identify skills or knowledge gaps that need to be addressed.
• Design and develop training programs (outsourced and/or in-house) using tools such as Rise 360articulate, Vidyard, Confluence, Miro, Camtasia, Microlearnings on Rise360.
• Maintain updated curriculum database and training records.
• Provide Destination Market available training to employees and provide necessary information about sessions.
• Select appropriate training methods or activities (e.g. mentoring, on-the-job training, professional development classes, classroom session, workshops, virtual).
• Use known education principles and stay up-to-date on new training methods and techniques.
• Provided coaching and mentoring to employees.
• Established and maintained quality control standards.
• Facilitated virtual, in-person and blended learning sessions.
• Developed and implemented successful onboarding program.
• Analyzed and evaluated training effectiveness and program outcomes.
• Trained and mentored 100+ new personnel hired to fulfill various roles.
• Developed strong communication and organizational skills through working on group projects.

• Review and audit applications or knowledge content in alignment to Company policy.
• Report on assessed work as per Quality Assurance guidelines.
• Provide training as requested.
• Ensure that report findings are kept confidential and only shared with Team leads, Managers and Seniors
• Communicate findings or collaborate with Management, Learning & Enablement, Process Management and Quality Assurance teams.
• Discuss and share ideas for training, procedures and policies.
• Manage variety of tasks with efficiency.
• Ensure processes and training assets are regularly updated to guarantee precision of process detail and efficiency.
• Handling team of 12 advisors for USA market and ensuring quality applications to be submitted to Schools.

• Review student documents to ensure student eligibility for consideration across diverse educational backgrounds
• Work with our partnership schools and recruiters to resolve application issues and submit quality applications on behalf of our students
• Work across teams to ensure program requirements and intakes are accurate to ensure optimal student outcomes
• Empathetically communicate application outcomes to our students, whether positive or negative
• Assist applicants with program inquiries and requirements
• Provide advisement to students on alternative program options that meet their interests and educational backgrounds
• Communicate with our partner school to cultivate positive relationships and clarify application processing ambiguities
• Ensure application processes are regularly updated to ensure the precision of process.

• Created and enhanced call sequencing flows and scripts to enhance team performance.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Rigorous calling to client for proper documentation and other related issues guided by case manager or management.
• To maintain and update checklist of countries.
• Meeting quality expectation of client.
• Guiding clients with visa process. Follow up with clients sending regular visa updates through constant research and tracking changes with embassy and consulate and intimating same. Taking corrective measures for visa rejections / refusals and getting visa done in subsequent submission.
• Counselling applicant with their documents required as per requirement of visa category and preparing applications as per checklist.
• Responded to customer calls and emails to answer questions about products and services.
• Maintained and managed customer files and databases.
• Set benchmarks for customer service employees and monitored progress against targets.