Shweta Sharma
Senior Executive
Delhi
Summary
Looking for a better opportunity to work and learn. I would like to utilize my skills and experience. Moreover, I would like to work with other professionals to improve my skills which will allow me to further contribute in the field.
Multi-talented Senior Executive knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Senior Executive
COFORGE
10.2024 - Current
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
- Streamlined operational processes to improve efficiency and reduce costs.
- Implemented innovative marketing strategies that significantly elevated brand recognition and customer engagement.
- Enhanced stakeholder relations through strategic communication plans, boosting investor confidence.
Sr Transaction Advisor
Concentrix Daksh Services India Pvt Ltd
11.2020 - 10.2024
- Worked as a Content Moderator.
- To Review and analyze user reports of abusive content found on platforms and decide, based on a predetermined set of rules, workflow and guidelines as well as the law, whether the content should stay up or come down.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Conducted in-depth market research to identify emerging trends, enabling clients to capitalize on new investment opportunities.
Guest Experience Manager
Tech Mahindra pvt ltd.
06.2019 - 08.2020
- Worked as a GEM in OYO Escalation desk.
- Responding to clients request for bookings, product and services information.
- Answering customers telephone calls and mails promptly to create customer bookings.
- Recommend services or products to customers, thoroughly explaining details.
- Handling customer escalations and solving their booking related queries on priority basis.
- Monitor critical cases and reactive cases and make sure to avoid the negative CPA.
- Marking mails to guests- Mails including solutions.
Education
Bachelors of Business Administration -
IIMS
Meerut, UPIntermediate - undefined
C.B.S.E
High School - undefined
C.B.S.E
Skills
- Proficient in Windows 7
- Experienced with Windows 10 operating system
- Experienced with Microsoft Office applications
Performance improvement
Mail handling
Procedure implementation
Growth planning
Personal Information
Date of Birth: 05/08/99
Disclaimer
I hereby declare that the above written information is true to the best of my knowledge.
Other Information
Sanjay Sharma, Sandhya Sharma, English, Hindi
Timeline
Senior Executive
COFORGE
10.2024 - Current
Sr Transaction Advisor
Concentrix Daksh Services India Pvt Ltd
11.2020 - 10.2024
Guest Experience Manager
Tech Mahindra pvt ltd.
06.2019 - 08.2020
Intermediate - undefined
C.B.S.E
High School - undefined
C.B.S.E
Bachelors of Business Administration -
IIMS
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