Shweta Shetty Monis
Operations Manager And SME
Mumbai
Summary
Talented Operations Head with excellent employee development, customer service, training and analytics skills coupled with more than 10 years of experience. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
VP of Operations & Student Success Manager
Rauch International India Pvt. Ltd.
Mumbai
03.2020 - 10.2022
- Increased company growth through collaboration with sales and marketing departments.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Onboard and oriented new students, serving as point of contact for all academic queries and conflict resolution, resulting in 90% satisfaction rate among students.
- Oversaw growth and development of students in all aspects, resulting in 25 % increase in overall student retention.
- Drove referral and upsell from existing students, contributing to 15% increase in monthly revenue.
- Established objectives for increased output and improved efficiency, leading to 20% increase in team productivity.
- Organized and tracked tasks using project management tools, resulting in 30% decrease in missed deadlines.
Demonstrated strong analytical and problem-solving skills, effectively resolving conflicts and mitigating risks to project timelines. - Identified opportunities to improve business process flows and productivity.
Resource Management Professional
KPMG India
Mumbai
09.2019 - 03.2020
- Responsible for managing team of 100+ employees and ensuring assigned to projects based on skill set and availability, resulting in 20% increase in project completion rate.
- Developed and implemented resource allocation system that reduced resource conflicts by 60%, resulting in 15% decrease in project delays.
- Maintained accurate resource forecasting report, which allowed organization to make informed decisions on resource allocation and resulted in 30% increase in project profitability.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant Manager - Operations
Countrywide Finance India (Bank of America)
Mumbai
11.2005 - 04.2007
- Developed and maintained operational guidelines for HRSC Process.
- Streamlined operations by implementing process improvements, resulting in 25% reduction in production time and 20% increase in production output.
- Developed and implemented quality control process that reduced defects by 20%, resulting in 10% increase in customer satisfaction.
- Conducted regular training sessions for team members to improve skills and knowledge, resulting in 20% increase in team productivity.
- Monitored and maintained compliance with regulatory requirements and industry standards, resulting in zero regulatory violations during my tenure.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with Operations Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service
Education
Bachelor of Arts - English Literature
Bhavans College of Arts, Science And Commerce
Mumbai, India 06.1998 - 05.1999
Skills
Operations Management
Accomplishments
- Collaborated with team of 8 in the development and delivery of tailored educational services to meet the unique needs of individual students, resulting in improved scores and increased confidence.
- Certified for Crisis Management and Auditing
- Conducted 20+ Training programs and workshops and 15 + presentations to various industries on safety and crisis management.
- Promoted to Assistant Manager- Operations for HRSC process after one year with the company on special recommendation by the client (BOA).
- Independently supervised and managed 5 teams of 65 employees.
Certification
Diploma in Crisis Management and Auditing, Rauch Education, USA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
Google Project Management
05-2023
Diploma in Crisis Management and Auditing, Rauch Education, USA
04-2020
VP of Operations & Student Success Manager
Rauch International India Pvt. Ltd.
03.2020 - 10.2022
Resource Management Professional
KPMG India
09.2019 - 03.2020
Assistant Manager - Operations
Countrywide Finance India (Bank of America)
11.2005 - 04.2007
Bachelor of Arts - English Literature
Bhavans College of Arts, Science And Commerce
06.1998 - 05.1999
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