Shweta Shinde
Pune
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head of New Acquisitions
ID Medical
11.2016 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Collaborated with department heads to ensure recruitment strategies were aligned with organizational objectives.
- Scheduled interviews between the hiring manager and potential candidates.
- Provided guidance to new employees regarding onboarding processes and policies.
- Analyzed data related to employee retention rates in order to develop strategies for improving these metrics.
- Identified areas for improvement in operational processes and developed solutions to enhance efficiency.
- Maintained contact with existing customers through phone calls, emails, and visits to build strong relationships.
- Prepared detailed reports on sales performance for senior management review.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Conducted market research and reported on competitors.
- Managed all aspects of the sales process from lead generation to closing deals.
- Ensured compliance with all relevant laws, regulations and ethical standards.
- Oversaw daily operations of the sales department including budgeting, forecasting and staffing needs.
- Developed and implemented successful sales strategies to achieve revenue goals.
- Conducted weekly meetings with the sales team to review performance, goals and objectives.
- Provided training for new sales staff members on company policies and procedures.
- Responsible for meeting or exceeding monthly revenue targets set by senior management.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Representative
TruConnect
Pune
08.2015 - 10.2016
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided top quality control and eliminated downtime to maximize revenue.
Employment Verification Specialist
Mphasis
Pune
- Answered questions from candidates regarding the status of their background check or other aspects of the process.
- Performed follow-up investigations into references or other sources as needed to complete the verification process.
- Investigated discrepancies between applicant-provided information and employer-provided information.
- Provided customer service to internal departments regarding requests for employee verification services.
Education
Bachelor of Science - Microbiology
Fergusson College Pune
Pune, MH04-2014
High School Diploma -
Army Public School
Pune, MH04-2011
Skills
- Recordkeeping
- Computer Skills
- Excellent Communication
- Team building
- Collaboration
- Cultural Awareness
- Leadership
- Calm Under Pressure
- Attention to Detail
- Analytical Thinking
- Organization and Time Management
- Project Planning
- Workforce Management
- Strategic Planning
- Expense Tracking
- Operations Management
- Staff Development
- Performance Evaluations
- Staff Training and Development
- Business Planning
- Sales management
- Negotiation
- Staff Training
- Decision-Making
- Positive Attitude
- Administration and Reporting
- Reliability
- Employee Coaching and Mentoring
Certification
- Successfully completed the Management Training program hosted by Harappa Education.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Accomplishments
- Nursing Sales Manager Award -2019- Top Biller, and Total of 2.6 million revenue generated.
- Nursing Evolving Manager award-2017
Timeline
Head of New Acquisitions
ID Medical
11.2016 - Current
Customer Service Representative
TruConnect
08.2015 - 10.2016
Employment Verification Specialist
Mphasis
Bachelor of Science - Microbiology
Fergusson College Pune
High School Diploma -
Army Public School
- Successfully completed the Management Training program hosted by Harappa Education.
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